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2Chat Zapier integrationAutomate 2Chat with Zapier.

The 2Chat Zapier integration gives you 15 triggers, every one of them instant, 20 actions and 4 searches to plug WhatsApp chats, calls, groups and your product catalog into the rest of your work, and it runs on the free plan.

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Overview

What the 2Chat Zapier integration actually does

2Chat sells conversational commerce on WhatsApp, Instagram, Messenger and SMS. Hooked to Zapier, the WhatsApp side of it becomes a set of events you can react to (a message, a call, an order, someone joining a group) and a set of things Zapier can do for you, from sending a text to editing a catalog item.

Three results come back again and again. First, no order goes unanswered: WhatsApp Order Received starts the Zap and Send a WhatsApp Business API Template Message confirms it. Second, missed calls turn into conversations: Incoming Call Completed picks up the call that nobody answered and Send a WhatsApp Text Message offers a callback. Third, the catalog stays in sync: Add WhatsApp Business Product and Edit WhatsApp Business Product keep what customers see on WhatsApp aligned with what you actually stock.

The detail that matters most if you are on the free plan: all 15 triggers are instant. The free plan's slower checking schedule never touches them, so a free account reacts as fast as a paid one.

What Zapier won't do here: it doesn't replay chats, calls or orders from before your Zap was switched on, and none of the four searches can create what it fails to find. If you are weighing tools, the 2Chat Make integration covers the same app on Make, and our Make vs Zapier comparison sets the two side by side.

Vocabulary

Zapier vocabulary in one minute

Eight words you will meet on this page and in the editor, in plain English.

Zap
The automation you build: one trigger, then one or more actions that run each time the trigger event happens.
Trigger
The event in 2Chat that starts the Zap, like a new message or a finished call. Once the Zap is on, Zapier waits for it.
Action
What the Zap does after it starts: the step that sends, writes or changes something for you in 2Chat.
Task
What Zapier bills: one action that completes successfully. The number on your plan is a count of those.
Polling vs instant
A polling trigger is checked on a timer. An instant trigger is reported by the app the moment it happens. 2Chat only has instant ones.
Filter
A step that lets the Zap continue only when what arrived meets your condition, and stops it quietly otherwise.
Search step
A step that looks up something that already exists, such as a WhatsApp group, so later steps can use what it found.
Connection
Your 2Chat account linked to Zapier once, then reused by every step of every Zap that touches 2Chat.
Cost

What a 2Chat Zap really costs

The trigger never costs a task, and neither does Zapier waiting for new data. Only a completed action is billed, and an action that fails is not counted.

  • Trigger0 tasks
  • Each successful action1 task
  • Free plan100 tasks a month, two-step Zaps
  • Premium appNo
  • 2Chat triggers15 instant, 0 polling

2Chat is not a premium app, so it works on the free plan: 100 tasks a month, unlimited Zaps, but two steps only, one trigger and one action. Add a second action, a filter or a search and the Zap becomes multi-step, which needs a paid plan. The interval grid below only governs polling triggers, and 2Chat has none. A Zap that sends one WhatsApp text per new order spends one task per order, nothing more. A few actions on some apps take more than one task, so test before you count.

Connect

Connect your 2Chat account in three steps

  1. 01

    Open the connections page

    In Zapier, go to Apps and click + Add connection. You need a 2Chat account first, plus access to any number or catalog you don't own yourself but want the Zap to use.

  2. 02

    Find 2Chat and start the link

    Type 2Chat in the search box of the dialog, pick it, then click Add connection. Zapier opens a new tab where 2Chat asks you to sign in to the account you want your Zaps to use.

  3. 03

    Sign in and grant access

    Log in to 2Chat in that tab and allow Zapier to use the account. From then on, every Zap step that uses 2Chat reuses this one connection instead of asking again.

First Zap

Your first Zap: confirm every WhatsApp order

GoalA shop selling through its WhatsApp catalog saves each new buyer as a 2Chat contact and sends a thank-you text, but only for orders that pass a condition you choose.

  1. 01

    Build: pick the trigger

    Start a new Zap, choose 2Chat as the app and WhatsApp Order Received as the event. Select the Connected Number the orders arrive on, using the connection you just made.

  2. 02

    Test the trigger on a real order

    Run the trigger test. Zapier brings back the three most recent orders on that number, so you map later steps on real data.

  3. 03

    Add the filter

    Click the plus icon, add Filter, then in Configure & test choose a field from the order, a rule and a value. Use a text rule on text and a number rule on numbers, or it never passes.

  4. 04

    Add the two actions

    Add Create Contact and fill First Name from the order data. Then add Send a WhatsApp Text Message, set your connected number as sender, map the buyer's number, and write the thank-you text.

  5. 05

    Test, then Publish

    Test each step once and read what came back. Then click Publish to switch the Zap on. With a filter and two actions this is a multi-step Zap, so it needs a paid plan.

Triggers

The 15 2Chat triggers

15 events start a Zap when something happens in 2Chat, and 15 of them are instant: the app calls Zapier straight away, whatever your plan.

1

Incoming Call Completed

Instant trigger

In Zapier“Triggers when an incoming phone call is completed (answered or missed).”

When a call to your 2Chat virtual number ends, answered or missed, this trigger hands the finished call to your Zap. It is the natural starting point for anything that should happen after the line goes quiet.

How it fires
the app tells Zapier the moment it happens, so the Zap starts right away, whatever your plan.
When to use it
a furniture showroom that can't pick up when the floor is busy sends each caller a WhatsApp text offering to call back.
Watch out
it asks for a Virtual Number ID, so the virtual number must already be connected to your 2Chat account.
2

Outgoing Call Completed

Instant trigger

In Zapier“Triggers when an outgoing phone call is completed (answered or canceled).”

Calls your team places from the virtual number show up here once they end, whether the other person answered or the call was canceled. Every finished outbound call is one run of the Zap.

How it fires
the app tells Zapier the moment it happens, so the Zap starts right away, whatever your plan.
When to use it
an insurance broker hangs up with a client and the Zap sends the checklist of documents to gather, on WhatsApp.
Watch out
canceled calls start the Zap too; add a filter on what the trigger test returns if only answered calls should go on.
3

Call Status Update

Instant trigger

In Zapier“Triggers when a call changes state. E.g.: ringing, missed, answered, canceled, completed, etc.”

Rather than waiting for the end of a call, this one reports each change of state along the way: ringing, missed, answered, canceled, completed. You see the call move, not just its outcome.

How it fires
the app tells Zapier the moment it happens, so the Zap starts right away, whatever your plan.
When to use it
a support desk wants a signal the second a call is missed, without waiting for the final record.
Watch out
one call can pass through several states, so it can start the Zap several times and each run's actions count as tasks.
4

WhatsApp Call Received

Instant trigger

In Zapier“Triggers when a new WhatsApp call is received on your connected number.”

This covers WhatsApp voice calls, not regular phone lines: a customer rings your connected WhatsApp number and the Zap starts. It is the WhatsApp twin of the phone call triggers above.

How it fires
the app tells Zapier the moment it happens, so the Zap starts right away, whatever your plan.
When to use it
a tour operator whose guests call from abroad over WhatsApp follows each call with a text that points to the booking terms.
Watch out
the Connected Number field is required: it is the WhatsApp number you have connected to 2Chat, so link that number first.
5

New WhatsApp Message

Instant trigger

In Zapier“Triggers when a new message is either sent or received on 2Chat. Works for messages sent by agents or sent by your users/customers.”

Every message on the number starts this trigger, in both directions: what customers send you and what your agents send them. It is the widest net in the list.

How it fires
the app tells Zapier the moment it happens, so the Zap starts right away, whatever your plan.
When to use it
a team lead wants a complete log of the conversation, agent replies included, for quality review.
Watch out
because sent messages count, a Zap that replies from the same number restarts itself and burns through tasks. Use WhatsApp Message Received for replies.
6

WhatsApp Business API Message Received

Instant trigger

In Zapier“Triggers when a WhatsApp message is received on your 2Chat connected number.”

Built for numbers running on the WhatsApp Business API, this trigger catches each incoming message on your 2Chat connected number. It pairs with the Business API send actions further down.

How it fires
the app tells Zapier the moment it happens, so the Zap starts right away, whatever your plan.
When to use it
a skincare brand on the Business API routes each inbound message into a Zap that checks the conversation window before replying.
Watch out
WhatsApp Message Received carries the same official description; run a trigger test with your number to see which of the two returns its messages.
7

WhatsApp Audio Message Transcribed

Instant trigger

In Zapier“Triggers when a new WhatsApp audio message is transcribed to text.”

Voice notes are hard to search and impossible to skim. This trigger waits until 2Chat has turned a WhatsApp audio message into text, then starts the Zap with that written version.

How it fires
the app tells Zapier the moment it happens, so the Zap starts right away, whatever your plan.
When to use it
a plumbing business that gets job requests as voice notes forwards the transcribed text to its technicians' WhatsApp group.
Watch out
it starts after transcription, not when the audio arrives, so a Zap that needs the raw message belongs on a message trigger.
8

WhatsApp Call Made

Instant trigger

In Zapier“Triggers when a new WhatsApp call is made from your connected number.”

The outgoing side of WhatsApp calling: each time someone calls out from your connected number over WhatsApp, the Zap kicks off. Handy when calls are made from the phone and never logged anywhere.

How it fires
the app tells Zapier the moment it happens, so the Zap starts right away, whatever your plan.
When to use it
a recruiter who phones candidates on WhatsApp sends each one a follow-up text with the next interview step.
Watch out
it watches a single Connected Number, so a team with several numbers needs one Zap per number.
9

WhatsApp Group Message Received

Instant trigger

In Zapier“Triggers when a new WhatsApp Group Message is received”

Group chats move fast and things get lost. This trigger starts the Zap whenever a message reaches a WhatsApp group your number belongs to.

How it fires
the app tells Zapier the moment it happens, so the Zap starts right away, whatever your plan.
When to use it
a wholesaler running a group for its retail buyers turns every question posted there into a ticket for the sales team.
Watch out
WhatsApp Group ID is required. Pick one group, or open the Custom tab and type any to listen to all of them at once.
10

Participant Joined a WhatsApp Group

Instant trigger

In Zapier“Triggers when someone joins a WhatsApp Group”

A new face in the group is a moment to say hello. This trigger fires each time someone joins a WhatsApp group tracked through 2Chat.

How it fires
the app tells Zapier the moment it happens, so the Zap starts right away, whatever your plan.
When to use it
an online course with a student group posts a welcome message with the rules and the first lesson link as soon as a learner joins.
Watch out
it asks for the WhatsApp Group ID, the internal 2Chat ID of the group, not its display name.
11

Participant Left a WhatsApp Group

Instant trigger

In Zapier“Triggers when someone leaves a WhatsApp Group”

People who leave on their own rarely say why. This trigger tells your Zap the moment someone exits a WhatsApp group, so you can at least ask.

How it fires
the app tells Zapier the moment it happens, so the Zap starts right away, whatever your plan.
When to use it
a membership community sends a short private text to whoever left, asking what would have kept them in.
Watch out
it only covers voluntary exits; someone taken out by an admin starts Participant Was Removed From a WhatsApp Group instead.
12

Participant Was Removed From a WhatsApp Group

Instant trigger

In Zapier“Triggers when someone is removed from a WhatsApp Group”

Admin removals are a separate event from departures. This trigger fires when someone is taken out of a WhatsApp group, which is useful when removal means something, like an expired membership.

How it fires
the app tells Zapier the moment it happens, so the Zap starts right away, whatever your plan.
When to use it
a paid mastermind removes members whose subscription lapsed and the Zap sends them the link to renew.
Watch out
like the other group triggers it needs the Connected Number and the group's internal 2Chat ID.
13

WhatsApp Message Received

Instant trigger

In Zapier“Triggers when a WhatsApp message is received on your 2Chat connected number.”

Only inbound traffic counts here: each message a customer sends to your 2Chat connected number starts the Zap, and your own replies don't. That makes it the safe choice for auto-replies.

How it fires
the app tells Zapier the moment it happens, so the Zap starts right away, whatever your plan.
When to use it
a dental clinic sends an automatic text pointing to its online booking page whenever a patient writes in.
Watch out
every single message starts a run, so a chatty customer can trigger several replies; a filter keeps that in check.
14

New WhatsApp Conversation

Instant trigger

In Zapier“Triggers when a new WhatsApp conversation is started on your 2Chat connected number.”

Instead of every message, this trigger only fires when a conversation counts as new. You decide what new means with the Time Period setting.

How it fires
the app tells Zapier the moment it happens, so the Zap starts right away, whatever your plan.
When to use it
a coworking space greets first-time contacts once, with its opening hours and day-pass details, instead of on every message.
Watch out
with All-Time it fires only the very first time a number writes or is written to; with Month it fires again after a month of silence.
15

WhatsApp Order Received

Instant trigger

In Zapier“Triggers when a WhatsApp Order is received on your 2Chat connected number.”

For shops selling through a WhatsApp catalog, this is the money trigger: an order placed on your 2Chat connected number starts the Zap.

How it fires
the app tells Zapier the moment it happens, so the Zap starts right away, whatever your plan.
When to use it
a bakery taking cake orders on WhatsApp saves each buyer as a contact and confirms the order by text, as in the Zap above.
Watch out
orders placed before the Zap was published are never picked up, so handle the backlog by hand before you switch it on.
Actions

The 20 2Chat actions, grouped by what they do

2Chat gives you 20 actions. For each one: what it does for you, when to reach for it, and what to watch out for.

1

Create Contact

Action

In Zapier“Creates a Contact in 2Chat”

Adds a person to your 2Chat contacts, so a lead captured elsewhere is ready when the conversation starts.

When to use it
after a WhatsApp order, store the buyer as a contact before sending the confirmation.
Watch out
First Name is required; map it from the trigger rather than leaving the Zap to fail on an empty value.
2

WhatsApp Business API Conversation Window

Action

In Zapier“Check if the conversation Window is opened.”

Checks whether the conversation window with a contact is still open on your WhatsApp Business number.

When to use it
run it before a Business API send, then let a filter decide whether the Zap goes on.
Watch out
it needs both your Business number and the contact's, and the From Number must be connected to 2Chat.
3

Send a WhatsApp Business API Text Message

Action

In Zapier“Send a text message to a WhatsApp-enabled phone number”

The Business API version of a text send: it goes out from the WhatsApp Business number you configured in 2Chat.

When to use it
answer a customer who just wrote to your Business API number with a short typed reply.
Watch out
both numbers go in international format, and the From Number must be the Business number you configured in 2Chat.
4

Send a WhatsApp Business API Template Message

Action

In Zapier“Send a template message to a WhatsApp-enabled phone number”

Sends one of your message templates from your Business API number to a WhatsApp-enabled phone, instead of a free-typed text.

When to use it
the same order confirmation or shipping notice, sent the same way every time.
Watch out
it asks for the Template UUID, so the template has to exist in your account before you build the step.
5

Add WhatsApp Business Collection

Action

In Zapier“Adds a New Collection to your WhatsApp Business Catalog”

Groups existing products into a new collection inside your WhatsApp Business catalog, the shelf customers browse.

When to use it
a fashion store builds a "new arrivals" collection from the products it just added.
Watch out
it needs a list of product IDs and a collection name of 30 characters or fewer; the products must exist first.
6

Add WhatsApp Business Product

Action

In Zapier“Adds a Product to a WhatsApp Business Catalog”

Puts a new item into your WhatsApp Business catalog, with its name and main picture, without opening the phone.

When to use it
a florist adding seasonal bouquets publishes each one to WhatsApp the moment it is ready.
Watch out
the product name is capped at 30 characters and the default image needs a public URL.
7

Delete WhatsApp Business Collection

Action

In Zapier“Deletes an Existing Collection From a WhatsApp Business Catalog”

Takes an existing collection out of your WhatsApp Business catalog, for example when a seasonal range ends.

When to use it
clear out a holiday collection once the campaign is over.
Watch out
it asks for the Collection ID; look it up first with Get WhatsApp Business Collections.
8

Delete WhatsApp Business Product

Action

In Zapier“Deletes an Existing Product From a WhatsApp Business Catalog”

Removes a product from your WhatsApp Business catalog when it is gone for good.

When to use it
retire discontinued items instead of leaving dead listings in front of customers.
Watch out
if the item may come back, Edit WhatsApp Business Product with Hide Product is the gentler option.
9

Edit WhatsApp Business Collection

Action

In Zapier“Edit an Existing Collection in your WhatsApp Business Catalog”

Updates an existing collection in your WhatsApp Business catalog, so a themed shelf keeps up with what you sell.

When to use it
rename or refill a promotion collection when the offer changes.
Watch out
you have to supply the Collection ID; Get WhatsApp Business Collections lists the ones you have.
10

Edit WhatsApp Business Product

Action

In Zapier“Edits a Product That Exists on Your WhatsApp Business Catalog”

Changes a product already listed in your WhatsApp Business catalog, including hiding it from customers.

When to use it
set Hide Product to true when an item sells out, and back to false when stock returns.
Watch out
it needs the Product ID as WhatsApp reports it; Get WhatsApp Business Products is where to find it.
11

Check if a Phone Number Has WhatsApp

Action

In Zapier“Check if a Given Number Has a WhatsApp Account”

Tells you whether a given phone number has a WhatsApp account, before you try to message it.

When to use it
screen numbers from a sign-up form, then add a filter so only WhatsApp users get a message.
Watch out
it needs your connected number as From Number and the number to check, both in international format.
12

Send a WhatsApp Group Media Message

Action

In Zapier“Send a multimedia message like an image, video, document, or audio to a WhatsApp Group”

Shares an image, video, document or audio file with a whole WhatsApp group from your connected number.

When to use it
a sports club drops the match schedule as an image into the members' group.
Watch out
like the one-to-one media send, it needs a public URL that leads straight to the file, plus the group ID.
13

Send a WhatsApp Group Text Message

Action

In Zapier“Send a text message to a WhatsApp Group”

Posts a text into a WhatsApp group your connected number belongs to, so one message reaches everyone at once.

When to use it
a field service company alerts its technicians' group when an urgent job comes in.
Watch out
the group is identified by its internal 2Chat ID; Get WhatsApp Groups finds it for you.
14

Send a WhatsApp Media Message

Action

In Zapier“Send a multimedia message like an image, video, document, or audio to a WhatsApp-enabled phone number”

Delivers an image, video, document or audio file to a WhatsApp-enabled number, straight from your connected one.

When to use it
a real estate agent sends the property brochure as a PDF right after a viewing request.
Watch out
the Media Public URL must point directly to the file and be reachable without a login.
15

Send a WhatsApp Text Message

Action

In Zapier“Send a text message to a WhatsApp-enabled phone number”

Sends a plain text from your connected WhatsApp number to any WhatsApp-enabled phone. This is the everyday reply action.

When to use it
thank a buyer, confirm an appointment or answer a missed call.
Watch out
both numbers go in international format, and a reply sent from a number watched by New WhatsApp Message restarts that Zap.
16

Set WhatsApp Image Status

Action

In Zapier“Sets an image status on your WhatsApp account”

Posts a picture as a status on your WhatsApp account.

When to use it
a boutique shares the photo of a new arrival as soon as it hits the catalog.
Watch out
the Image Public URL must be openly accessible, not a link behind a login.
17

Set WhatsApp Profile Picture

Action

In Zapier“Sets the Profile Picture of a 2Chat-connected WhatsApp number to the specified image”

Swaps the profile picture of a 2Chat-connected WhatsApp number for the image you point to.

When to use it
a brand switches to its seasonal logo on every number on the same day.
Watch out
the image must sit at a public URL, and it changes the picture every customer sees.
18

Set WhatsApp Status

Action

In Zapier“Set the WhatsApp Status of your 2Chat-connected Number”

Sets the WhatsApp Status of your 2Chat-connected number to the text you give it.

When to use it
switch the line to "Closed for holidays, back soon" when your team goes away.
Watch out
it only takes the status text; for a status with a background color and font size, use Set WhatsApp Text Status.
19

Set WhatsApp Text Status

Action

In Zapier“Sets a text status on your WhatsApp account”

Publishes a text status on your WhatsApp account, styled with a background color and a font size you choose.

When to use it
a café announces a new dish as a status the day it joins the menu.
Watch out
the background color is a hex code and the font size a number, and all four fields are required.
20

Set WhatsApp Video Status

Action

In Zapier“Sets a video status on your WhatsApp account”

Same idea as the image status, with a video: the clip goes up as a status on your WhatsApp account.

When to use it
a fitness coach posts a short workout clip as soon as it is published online.
Watch out
the Video Public URL has to be a public link to the clip itself.
Searches

The 4 2Chat searches

4 search steps look for data that already exists in 2Chat, so a later step can use it.

Searches sit at the bottom of the Action event list, under the SEARCH heading. They fetch something that already exists so later steps can use it. None of the four has a find-or-create variant, and each one makes the Zap multi-step.

1

Get WhatsApp Business Collections

Search

In Zapier“Get All Collections in a WhatsApp Business Catalog”

Pulls every collection in a WhatsApp Business catalog, so a later step can work with their IDs.

When to use it
just before Edit or Delete WhatsApp Business Collection, to grab the ID you need.
Watch out
the Target Number, the catalog's own number, goes in international format.
2

Get WhatsApp Business Products

Search

In Zapier“Get All Products in a WhatsApp Business Catalog”

Lists all the products in a WhatsApp Business catalog, with the IDs WhatsApp uses for them.

When to use it
feed Edit WhatsApp Business Product when stock levels change and the item must be hidden.
Watch out
it returns the whole catalog, so set the multiple-results option on purpose rather than keeping the first item by accident.
3

Get WhatsApp Groups

Search

In Zapier“Gets all WhatsApp groups your connected number is a participant of”

Returns every WhatsApp group your connected number takes part in, with the internal IDs 2Chat uses.

When to use it
find the ID of the group to post into before a group text or media send.
Watch out
it only sees groups your number is already a member of.
4

Get WhatsApp Group Participants

Search

In Zapier“Gets all participants of a WhatsApp Group you are part of”

Brings back the members of a WhatsApp group your number is part of, so you can act on them one by one.

When to use it
check who is still in a cohort group before sending each member a reminder.
Watch out
it needs the group's internal 2Chat ID, which Get WhatsApp Groups gives you.

The three settings every search exposes

  1. Successful if no search results are found?
    Left on its default, a search that finds nothing stops the Zap there and the steps that depended on it are skipped. Switch it on and the Zap carries on empty-handed.
  2. Create X if it doesn't exist yet?
    This box turns a search into find-or-create in apps that offer it. None of the 2Chat searches does, so expect nothing to be created when a lookup comes back empty.
  3. If multiple search results are found?
    Three ways out when several items match: keep the first one (the default), stop the Zap, or hand all of them on at once.
When it breaks

Where 2Chat Zaps break

Zapier doesn't attach any help article to 2Chat, so the traps below are Zapier's own general limits, seen through this app.

Most of them come from WhatsApp being a two-way channel: what your Zap sends can come back to it as an event. If a Zap fails and you can't see why, our Zapier troubleshooting page is the next stop.

  • The Zap that answers itself

    New WhatsApp Message fires on messages your side sends too. A Zap that replies from the same number restarts on its own reply and eats tasks fast.

  • No catching up on old chats

    A Zap only reacts to what happens after you publish it. Earlier messages, calls and orders are never replayed; moving that backlog is a separate job.

  • Bulk events held back

    If a trigger suddenly sends a huge batch, after an import or a migration for example, Zapier's flood protection can hold it back before any action runs.

  • A group trigger that stays silent

    WhatsApp Group Message Received watches only the group you picked. To cover every group, open the Custom tab and type any as the group ID.
Need help

Need help automating 2Chat with Zapier?

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FAQ

2Chat Zapier integration: frequent questions

01Is the 2Chat Zapier integration free?
Yes, on Zapier's side. 2Chat is not a premium app, so it works on the free plan, which gives you 100 tasks a month and unlimited Zaps. The catch is the two-step limit: one trigger and one action, nothing more. As soon as you add a filter, a search or a second action, the Zap becomes multi-step and needs a paid plan. Zapier never bills the trigger itself, so a two-step Zap that answers each new conversation only spends the single task of its action.
02How many tasks does a 2Chat Zap use?
One task per action that completes successfully, and nothing else. The trigger is free, and so is Zapier waiting for new events. A Zap that creates a contact and then sends a WhatsApp text uses two tasks per run. A failed action isn't counted. Watch Call Status Update and New WhatsApp Message, though: they can start a Zap many times, and every run's actions are billed. On the free plan, those 100 tasks a month are shared by all your Zaps, so count the actions before you switch a busy number on.
03Do 2Chat triggers work in real time?
Yes. All 15 triggers are instant: 2Chat tells Zapier the moment a message, call, order or group change happens, and the Zap starts right away. The plan's checking interval only applies to polling triggers, and 2Chat has none, so a free account reacts just as fast as a paid one. In the editor, Zaps built on these triggers show a lightning bolt. The trigger type comes from 2Chat's own API, so there is no setting to change in the editor: these triggers are instant by design.
04What does connecting a 2Chat account require?
A 2Chat account and, inside it, the WhatsApp or virtual number you want to automate. Almost every operation asks for a Connected Number, and the call triggers ask for a Virtual Number ID, so link the number in 2Chat before building. In Zapier you then go to Apps, click + Add connection, pick 2Chat, sign in and grant access. If the number belongs to someone else, you also need access to it.
05Why does a 2Chat auto-reply Zap keep firing on its own?
Because New WhatsApp Message fires on sent messages as well as received ones, including the reply your Zap just sent. The Zap reacts to its own text, replies again, and loops until you turn it off, spending a task each time. Build auto-replies on WhatsApp Message Received, which only counts incoming messages, or add a filter that stops messages sent from your own number. Testing the trigger before you publish brings back the three most recent messages, which is the right moment to check what your filter will see.
06What if the 2Chat operation you are looking for isn't listed?
Check the bottom of the action list first: the four searches sit under their own SEARCH heading and are easy to miss. If a step needs an ID that no earlier step carries, a search such as Get WhatsApp Groups or Get WhatsApp Business Products usually fetches it. Beyond the 39 operations listed on this page, there is nothing else to pick from 2Chat inside Zapier. When a value is missing at the moment a step runs, a filter placed just before it stops the Zap cleanly instead of letting the action fail.
07Zapier, Make or n8n for 2Chat?
Decide on your criteria rather than on a ranking. If your flows stay at one trigger and one action, Zapier's free plan covers 2Chat, with instant triggers. If they need filters, searches or several actions, compare what each tool charges for multi-step flows at your volume. Also check that the specific 2Chat events and actions you need exist on each platform before you commit. On the Zapier side, keep in mind that one filter or one search turns any 2Chat Zap into a multi-step Zap on a paid plan.
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