Bolna Zapier integrationAutomate Bolna with Zapier.
The Bolna Zapier integration gives you 1 trigger, 1 action and 0 searches. Short list, sharp use: get the full report of every finished voice AI call into your tools, and have Bolna dial a number the moment another app asks for it.
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What the Bolna Zapier integration actually does for your calls
Bolna runs voice AI agents that place and handle phone calls for you, trained on the data you already keep in a CRM or a CMS. Plugged into Zapier, it works in two directions: a call that ends can push its report to another app, and another app can tell a Bolna agent to call someone. That is the whole surface.
Three outcomes cover most of what teams build with it.
A call log nobody has to type. Call Completion Report hands over the entire report once a call is done, so a sheet, a CRM note or a team channel fills itself after every conversation.
A lead called back while it is still warm. A form submission or a new CRM contact starts the Zap, and Make a Phone Call asks your agent to dial the number right away.
A loop from call to follow-up. Chain the two in separate Zaps: one launches the call, the other picks up the report when it ends and routes it to whoever handles the next step.
Now the limits, because the list is short. Zapier cannot create, train or edit a Bolna agent: you build the agent in Bolna, then point the Zap at its ID. There is no search step either, so a Zap cannot look up a past call or an agent by name. And nothing here lets you hang up, retry or reschedule a call from Zapier.
If you are weighing tools, the Bolna Make integration covers the same app on another platform, and the Make vs Zapier comparison is there if you are still choosing between the two.
Zapier vocabulary in one minute
Seven Zapier words, each pinned to what happens around a Bolna call.
- Zap
- One automation on Zapier: an event such as a finished Bolna call, then one or more steps that run every time that event comes back.
- Trigger
- The event that starts a Zap. With Bolna it is a call ending; with Make a Phone Call it comes from another app, like a form.
- Action
- The step that does the work once the Zap has started: it writes, sends or moves something. Asking an agent to dial is one.
- Task
- What Zapier counts and bills: one action that goes through. A call report logged in a sheet is one; a call placed by Bolna is another.
- Polling vs instant
- Polling: Zapier checks an app on a timer. Instant: the app tells Zapier the second it happens. Bolna's call report is the instant kind.
- Filter
- A gate between steps: the run goes on only if what arrived meets your condition, so short or empty calls can stop right there.
- Connection
- Your Bolna account linked to Zapier once. Every Zap that reads a call report or starts a call then reuses that same link.
What a Bolna Zap really costs you
Bolna is not a premium app, so it works on the free plan. The bill follows tasks, and only some steps make tasks.
- Premium appNo, works on Free
- Free plan100 tasks a month, two-step Zaps
- Trigger costZero tasks
- Bolna trigger typeInstant
The Call Completion Report trigger never costs a task, however many calls end. Each successful Make a Phone Call, or each successful action in another app, counts as one. An action that fails is not counted. The free plan gives you 100 tasks a month and Zaps of exactly two steps: one trigger, one action. Add a filter and the Zap becomes multi-step, which needs a paid plan. Polling intervals (15 minutes on Free, 2 on Professional, 1 on Team and Enterprise) do not touch Bolna's trigger: it is instant.
Connect your Bolna account to Zapier
- 01
Open the connections page
In your Zapier account, go to Apps, then click + Add connection. You need a Bolna account first, plus access to any agent you did not create yourself but want the Zap to use.
- 02
Pick Bolna and confirm
Search for Bolna in the dialog, select it and confirm with Add connection. Bolna's sign-in then opens in a separate tab, with your Zapier tab waiting behind it.
- 03
Sign in and grant access
Sign in to Bolna there and grant Zapier access to your account. From then on, the call-report trigger and the outbound-call action both run through this one connection.
Your first Zap: log every finished call in a sheet
GoalEach time a Bolna call ends, add its report to a spreadsheet, and keep only the calls worth a follow-up.
- 01
Create the Zap
Start a new Zap from your Zapier account. You build it top to bottom: the event that starts it, then the step that writes the report.
- 02
Set the trigger
Choose Bolna, then
Call Completion Report, and pick your connection. Place a test call from Bolna so there is a real report to work with. - 03
Test the trigger
Run the test. Zapier brings back the three most recent items from your account, so you map fields from a real call report, not a blank template.
- 04
Add a filter (paid plans)
From the plus icon, add Filter and set the field, the rule and the value. Skip this step on Free, since it turns the Zap into a multi-step one.
- 05
Add the action and map
Choose Google Sheets and the row action, then drag the report fields you care about into the right columns of the sheet.
- 06
Test, then publish
Test the action once and check the new row in your sheet. If it reads right, click Publish to switch the Zap on for good.
The Bolna trigger
1 event starts a Zap when something happens in Bolna, and one of them is instant: the app calls Zapier straight away, whatever your plan.
Call Completion Report
Instant triggerIn Zapier“Receive the entire Bolna call report once it is completed”
As soon as one of your agents finishes a call, Bolna sends Zapier the full report of that conversation, and every later step of your Zap can use any piece of it.
The Bolna action
Bolna gives you 1 action. For each one: what it does for you, when to reach for it, and what to watch out for.
Make a Phone Call
ActionIn Zapier“Create outbound calls”
Tells a Bolna agent to place an outbound call to the number you give it, so a voice AI conversation starts without anyone touching the dialer.
When a Bolna Zap breaks
No Zapier help article is tied to Bolna and no limit of its own is documented, so the cases below are Zapier's general limits, seen from a call report and an outbound call.
Four situations explain most surprises. For a deeper walkthrough of errors on Zapier in general, our Zapier troubleshooting guide goes step by step.
Past calls never show up
A Zap only reacts to what happens after it goes live. Reports from calls that ended before you published are not picked up; moving that history is a separate job.A loop that eats your tasks
If a call report starts a Zap that launches a new call, and that call's report starts the same Zap again, it keeps going and burns through the task count fast.A big batch held back
After a bulk calling campaign, a sudden flood of reports can be slowed down by Zapier's flood protection instead of running all at once.The call never starts
Make a Phone Call needs a valid Agent ID and a number in E.164 format. A missing plus or country code is the first thing to check in the step.
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