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Feedier Zapier integrationAutomate Feedier with Zapier.

The Feedier Zapier integration has 3 triggers and 4 actions. It reacts to new feedback and newly tagged items, asks for feedback by email or text message, imports responses from elsewhere and updates their status. Free plan friendly.

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Overview

What the Feedier Zapier integration does for your customer experience team

Feedier collects customer feedback through surveys designed to be pleasant, even rewarding, to fill in. Connecting it to Zapier hands the chasing and the triage to a robot: ask for feedback at the right moment, bring in responses gathered elsewhere, and move each piece of feedback along without opening Feedier.

Start with triage, since that is where feedback usually stalls. Update Feedback Status changes the status of a response, its owner, or both, so nothing sits unassigned. Next, outreach: Send SMS texts a survey link, and Send Email sends one by email, with an optional follow-up 48 hours later if the link was not clicked. Last, consolidation: Import Feedback brings responses gathered in other tools into the Feedier survey you pick.

What Zapier does not do here: react on the spot. All three Feedier triggers poll, which means Zapier checks on a timer, every 15 minutes on the free plan. There are no searches, so a Zap cannot look up an existing response halfway through. And one of the three triggers, Segment, carries an official description that says not to use it, with no reason given. In practice you work with two triggers out of three, so plan around those.

Comparing platforms? The same app has a Make page too: Feedier Make integration.

Vocabulary

Zapier vocabulary, made simple

Eight terms and you are set for the rest of the page.

Zap
The automation you set up in Zapier: one trigger, then one or more actions that run each time the trigger event happens.
Trigger
The event that starts the Zap, such as new feedback arriving in Feedier. Once the Zap is on, Zapier watches for it.
Action
What the Zap does after it starts: the step that writes, sends or moves something for you, like sending a text message.
Task
What Zapier bills: one action your Zap completes successfully. Your plan allowance is counted in tasks.
Polling trigger
A trigger Zapier checks on a fixed timer, keeping only what is new. All three Feedier triggers work this way.
Instant trigger
A trigger the app reports to Zapier itself, the moment the event happens. Feedier does not offer one.
Filter
A step that lets the Zap continue only when the incoming data meets your condition. Otherwise, the run ends there.
Connection
Your Feedier account, linked to Zapier once, then reused by every Feedier step in all your Zaps.
Cost

What it really costs

The trigger is free. Every successful action counts.

  • Free plan100 tasks a month, two steps per Zap
  • Feedier triggersPolling, free of charge
  • Failed actionNot counted
  • FeedierWorks on the free plan

Zapier never bills the trigger, nor the checks it runs on Feedier to spot new feedback or a newly tagged item. Each successful action is one task, so every feedback request sent by email or text costs a task. A failed action is not counted. The free plan includes 100 tasks a month and polls Feedier every 15 minutes, but caps each Zap at two steps. A filter or a second action makes it multi-step, which needs a paid plan.

Connect

Connect your Feedier account

  1. 01

    Go to Apps

    In your Zapier account, open the Apps page and click + Add connection. This page holds every connection you have, one for each account linked to Zapier.

  2. 02

    Select Feedier

    Search for Feedier by name in the dialog, select it, then click Add connection. You need an existing Feedier account before you reach this point in the setup.

  3. 03

    Sign in and grant access

    Log in to Feedier in the tab that opens and grant Zapier access. For surveys or feedback you do not own, you need read or write rights before the Zap can touch them.

First Zap

Your first Zap: route every new response to an owner

GoalEach new piece of feedback in Feedier that passes your filter gets its status and owner updated, so it never sits unassigned.

  1. 01

    Set the trigger

    In Build, pick Feedier and New Feedback. When you test, Zapier brings back the three most recent items on the account, so you set up the rest on a real response.

  2. 02

    Add the filter

    Click the plus icon and add Filter. Choose the field, the rule and the value, then Configure & test. Mind the rule type: a number rule only works on numbers.

  3. 03

    Add the update

    Plug in Update Feedback Status. Fill the required Feedback ID field with the ID of the feedback brought by the trigger, as seen in the test data, then set the new status, the owner, or both.

  4. 04

    Test every step

    In Test, run each step once and read what came back. If you are just getting started, see our Zapier training. Check that each field holds what you expected.

  5. 05

    Publish

    Click Publish to switch it on. The filter makes this a three-step Zap, which needs a paid plan. Without the filter, it fits the free plan.

Triggers

The 3 Feedier triggers

3 events start a Zap when something happens in Feedier. Zapier checks for them at the interval your plan allows.

1

New Feedback

Polling trigger

In Zapier“Triggers when a new feedback is received.”

Catches each new piece of feedback Feedier receives and starts the Zap with it. Zapier features this trigger for the app, and it is the natural starting point for any satisfaction follow-up you want to automate.

How it fires
Zapier goes and looks at regular intervals, and how often depends on your plan: every 15 minutes on the free one.
When to use it
an online store that wants every product review routed to the person who owns that category.
Watch out
only feedback received after you publish the Zap comes through. Older responses stay in Feedier.
2

New Item Tagged

Polling trigger

In Zapier“Triggers when an item is tagged.”

Picks up each item that gets a tag in Feedier. It is the right entry point when your team already sorts feedback with tags and wants that sorting to set something off.

How it fires
Zapier goes and looks at regular intervals, and how often depends on your plan: every 15 minutes on the free one.
When to use it
a SaaS company that tags bug reports and wants each one handed to the support lead.
Watch out
items tagged before you publish the Zap are not picked up, even if they are still waiting for an answer.
3

Segment

Polling trigger

In Zapier“Triggers when a new segment is created. Do not use it.”

Fires when a new segment is created in Feedier. It does show up in the Zapier editor, but its official description says not to use it, without saying why.

How it fires
Zapier goes and looks at regular intervals, and how often depends on your plan: every 15 minutes on the free one.
When to use it
in practice, never. Reach for New Feedback or New Item Tagged to start a Zap instead.
Watch out
a Zap built on it rests on an operation its own description tells you to avoid.
Actions

The 4 Feedier actions

Feedier gives you 4 actions. For each one: what it does for you, when to reach for it, and what to watch out for.

1

Import Feedback

Action

In Zapier“Import a new feedback with a given set of answers.”

Brings a response collected somewhere else into Feedier, together with its set of answers. The survey it belongs to is required.

When to use it
pull in the feedback your account managers log after quarterly business reviews, so it all sits in one place.
Watch out
pick the survey carefully, or the answers end up in the wrong place.
2

Send Email

Action

In Zapier“Sends a new email to ask gently the user to give his feedback.”

Sends an email asking the recipient to share their feedback on a Feedier survey. The survey and the email address are required.

When to use it
a training provider that requests a course review from each learner once the course wraps up.
Watch out
the follow-up option sends a second message 48 hours later if the link was not clicked. Switch it on deliberately.
3

Send SMS

Action

In Zapier“Sends a SMS text message to ask gently the user to give his feedback.”

Texts a person an invitation to answer a Feedier survey. The survey and the phone number are both required.

When to use it
a dental clinic that asks every patient for a quick rating right after the appointment.
Watch out
the number must be in E.164 format, with the country code in front.
4

Update Feedback Status

Action

In Zapier“Update a feedback status and/or its owner.”

Changes the status of a response, its owner, or both. The Feedback ID is required.

When to use it
close a piece of feedback automatically once the matching support ticket is resolved.
Watch out
with no search available, the ID has to come from an earlier step in the Zap; check in the test data that one carries it.
When it breaks

When it breaks

Zapier documents no limit specific to Feedier. The general rules are enough to cause trouble.

Four general Zapier rules apply to Feedier as to any app. To check them one by one, see the Zapier troubleshooting page.

  • Older feedback never shows up

    A Zap only reacts to what happens after you publish it. Responses already in Feedier are not picked up, and catching up on the backlog is a separate job.

  • The Zap keeps restarting

    A Zap that writes into Feedier where its own trigger is looking sets itself off again and again. Your task count drains fast.

  • An import wave gets held

    After a bulk import of responses, the trigger may return a huge batch at once. Zapier's flood protection can hold it back.

  • Each response runs once

    On a polling trigger, Zapier keeps track of what it has already seen. The same response never starts the Zap a second time.
Need help

Need help automating Feedier with Zapier?

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FAQ

Feedier Zapier integration FAQ

01Is the Feedier Zapier integration free?
Yes on the Zapier side, as long as your Zap fits in two steps. Feedier is not a premium app, so it runs on the free plan, which gives you 100 tasks a month and unlimited Zaps. The real ceiling is the step count: one trigger and one action, nothing more. A filter or a second action turns it into a multi-step Zap, and from there you need a paid plan. A failed action costs nothing.
02How many tasks does a Feedier Zap use?
One task per successful action. Feedier triggers are free, even though Zapier checks every 15 minutes on the free plan. Each feedback request sent successfully by email or text counts as one task. A Zap that sends an email and then updates a status uses two per run. Failed actions are not counted. On a feedback campaign, the meter therefore tracks how many customers you contact, so size your campaigns with your plan in mind.
03Does Feedier react in real time?
No. All three Feedier triggers poll: Zapier goes and looks at regular intervals, and how often depends on your plan. Expect 15 minutes on Free, 2 minutes on Professional and 1 minute on Team or Enterprise. On paid plans you can change the interval and run a check by hand from the editor. Whether a trigger polls or is instant is decided by the app itself and cannot be changed from Zapier.
04What do you need to connect Feedier to Zapier?
A Feedier account, to begin with. From the Apps page in Zapier, add a connection, choose Feedier, sign in through the tab that opens and grant access. If the Zap will touch surveys or feedback you do not own, you need read or write rights on them. For Send Email and Send SMS, also have a survey ready, because picking one is a required field of both actions, and the Zap cannot be finished without it.
05Why does a Feedier text message fail?
Phone number format is the usual reason. Send SMS expects a number in E.164 format, which means the country code goes first: +33 for a French number, for example, as in the example the field itself gives. A number stored in a local format does not match. If your source tool keeps numbers differently, fix them before the Feedier step. Also check you picked the right survey, since it is the other required field of that action.
06What if the operation you need is not there?
Read the list again first: 3 triggers and 4 actions, no searches, and one of the triggers, Segment, is one whose official description says not to use it. So a Zap cannot look up a specific response along the way. If your need fits around new feedback or a newly tagged item, there is often a workable setup. Otherwise the integration does not cover your case as is, and the Hack'celeration team can study your process and look for another route.
07Zapier, Make or n8n for Feedier?
It depends on your criteria. On Zapier, a two-step Feedier Zap fits the free plan, with a check every 15 minutes and no search available. As soon as you filter or chain several actions, you need a paid plan. So weigh how fast you must respond to an unhappy customer, how many steps your workflows need, and whether you need to look up an existing response along the way, which this Zapier integration cannot do. No tool wins in every case.
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