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Megacall Zapier integrationAutomate Megacall with Zapier.

The Megacall Zapier integration gives you 10 triggers and 8 actions. Every trigger is instant, so a call or a message reaches your Zap straight away, even on the free plan. The actions write callbacks, leads, customers and events, or send an SMS.

See the 18 operations

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Overview

What the Megacall Zapier integration does for a support desk

Megacall is a calling tool for support and sales agents. Connected to Zapier, it reports its call and message events to a Zap (the automation you build on Zapier: one event that starts it, then one or more steps that run every time). The Zap then writes into Megacall's CRM, or into another tool, without an agent switching screens.

Nobody forgets to call back. When Megacall reports a missed call, Notify Missed starts the Zap and Create Callback puts a callback task in Megacall. The number goes in E.164 format (plus sign, country code, then the number), and the internal number that should ring is required too.

Every unknown caller gets a record. A call that starts or ends can feed Create Lead or Create Customer, so the caller is already in the CRM the next time anyone needs the record. Look the caller up first with Find Lead or Find Customer, which search by phone number.

A text gets an answer. Notify SMS fires when Megacall receives a text, and Send SMS sends one out. Facebook Messenger works the same way, with Notify to Facebook Messenger on the way in and Send Message to Page from Facebook Messenger on the way out.

What Zapier does not do here: it has no search step for Megacall (the two Find operations are listed as actions), no operation that updates or deletes a lead, a customer or an event, and nothing that reaches calls made before the Zap was switched on. If you are weighing other tools for the same job, see our n8n vs Zapier and Make vs Zapier comparisons.

Vocabulary

Zapier words, in plain English

Seven words come back on every line of this page. Here they are once, so the rest reads easily.

Trigger
The event in an app that starts the Zap. Once the Zap is on, Zapier waits for it, here a call or a message in Megacall.
Action
What the Zap does after it starts: the step that creates, writes or sends something for you, such as a callback or an SMS.
Task
The unit Zapier bills. One task is one action your Zap completes successfully; the number on your plan counts those.
Instant trigger
A trigger the app reports itself: it calls Zapier when the event happens, so nothing waits for a check. All Megacall triggers are instant.
Polling trigger
A trigger Zapier checks on a timer, asking the app for new items at a fixed interval. Megacall has none, but other apps in your Zap may.
Filter
A step that lets the Zap continue only when what arrived meets the condition you set, and stops it there otherwise.
Multi-step Zap
Any Zap beyond one trigger and one action. A second action or a filter makes one, and it then needs a paid plan.
Cost

What a Megacall Zap really costs

Megacall is not a premium app, so it works from the free plan. The bill is counted in tasks, and only a finished action is one.

  • Megacall triggersFree, instant, no task
  • Each successful action1 task
  • Free plan100 tasks a month, two-step Zaps
  • Premium appNo

A call that starts your Zap costs nothing: the trigger never takes a task. Each action that succeeds is counted on its own, so a Zap that looks up a lead, then creates an event, then sends an SMS takes three tasks per call. An action that fails is not counted. The free plan gives 100 tasks a month and unlimited Zaps, but each Zap stops at two steps: one trigger, one action. Add a filter or a second action and you need a paid plan. The interval grid below concerns polling triggers only; it does not apply to Megacall's instant triggers.

Connect

Connect Megacall to Zapier in three steps

  1. 01

    Open your connections

    In Zapier, go to the Apps page of your account and click + Add connection. A connection is your Megacall account linked once, then reused by every step that uses Megacall.

  2. 02

    Pick Megacall

    Type Megacall in the search box of the dialog, select it, then click Add connection. A new tab opens on the Megacall side. Pick the account your agents actually use, since every Megacall step in your Zaps will reuse it.

  3. 03

    Sign in and allow access

    Sign in to Megacall in that tab and grant Zapier access to the account. You need a Megacall account, plus read or write access to anything you do not own and want the Zap to touch.

First Zap

Your first Zap: a callback for every missed call

GoalWhen Megacall reports a missed call, a callback task lands in Megacall for the right internal number, and a filter keeps out the calls you choose to ignore.

  1. 01

    Create the Zap

    Start a new Zap and pick Megacall as the app that starts it, with Notify Missed as the event. Select the connection you just made.

  2. 02

    Test the trigger

    Run the test. Zapier brings back the three most recent items of the connected account, so you map fields on a real missed call. Note which field carries the caller's number.

  3. 03

    Add a filter

    Click the plus icon, add Filter, then set the field to look at, the rule and the value. Pick a text rule for text and a number rule for numbers, or the filter never passes.

  4. 04

    Add Create Callback

    Add Megacall again with Create Callback. Map the caller's number into Destination Phone Number, in E.164 format, and choose the internal number that should handle it.

  5. 05

    Test, then publish

    Run each step once and read what came back. When the callback shows up in Megacall, publish the Zap to switch it on. The filter makes it a multi-step Zap, so it needs a paid plan.

Triggers

Megacall triggers

10 events start a Zap when something happens in Megacall, and 10 of them are instant: the app calls Zapier straight away, whatever your plan.

1

Notify Answer

Instant trigger

In Zapier“Triggers when a new "notify answer" is created.”

Starts a Zap on each new "notify answer" event Megacall reports. Megacall's own description stops there, so the first test on a real answered call is what tells you which calls it covers.

How it fires
the app tells Zapier the moment it happens, so the Zap starts right away, whatever your plan.
When to use it
an agent picks up and you want Find Lead to check the caller's number against your leads while the call goes on.
Watch out
the fields it hands on are not listed anywhere; map only what the test brings back.
2

Notify End

Instant trigger

In Zapier“Triggers when a new "notify end" is created.”

Fires on a new "notify end" event. Among the ten triggers, this is the one whose name speaks of an ending, which makes it the natural candidate for anything you write after a conversation.

How it fires
the app tells Zapier the moment it happens, so the Zap starts right away, whatever your plan.
When to use it
you want Create Event to leave a trace in the Megacall CRM, so the next agent sees that the customer already called.
Watch out
Create Event requires both a title and a description, so plan a value for each before you test.
3

Notify to Facebook Messenger

Instant trigger

In Zapier“Triggers when receiving message for facebook messenger.”

Reacts when Megacall receives a message for Facebook Messenger. Your page's messages can then feed the same Zaps as your phone lines.

How it fires
the app tells Zapier the moment it happens, so the Zap starts right away, whatever your plan.
When to use it
a customer writes to your page and Create Lead should record them so sales can follow up.
Watch out
a Zap that writes where its own trigger watches can set itself off again; keep that in mind before adding a Messenger reply.
4

Notify Missed

Instant trigger

In Zapier“Triggers when a new "notify missed" is created.”

Goes off on each new "notify missed" event in Megacall. It is the trigger to start from when the goal is a callback for calls Megacall marks as missed.

How it fires
the app tells Zapier the moment it happens, so the Zap starts right away, whatever your plan.
When to use it
Create Callback should queue a callback for an internal number as soon as Megacall reports the missed call.
Watch out
the trigger only sees events after the Zap goes live, never the missed calls already in your history.
5

Notify Out Answer

Instant trigger

In Zapier“Triggers when a new "notify out answer" is created.”

Kicks in on a new "notify out answer" event. The official description adds nothing to the name, so check on a real call during the test which calls it reports.

How it fires
the app tells Zapier the moment it happens, so the Zap starts right away, whatever your plan.
When to use it
you want a customer record written with Create Customer once Megacall reports this event.
Watch out
Create Customer requires a customer name; check at the test whether the trigger gives you one.
6

Notify Out End

Instant trigger

In Zapier“Triggers when a new "notify out end" is created.”

Triggers on a new "notify out end" event, the counterpart of Notify End among the "Out" triggers. What it carries is only visible at the test.

How it fires
the app tells Zapier the moment it happens, so the Zap starts right away, whatever your plan.
When to use it
you want a dated event in the CRM each time Megacall reports this event, so the whole team sees it in one place.
Watch out
the All day field of Create Event is a yes-or-no value, so set it explicitly.
7

Notify Out Missed

Instant trigger

In Zapier“Triggers when a new "notify out missed" is created.”

Starts the Zap when Megacall records a new "notify out missed" event. Nothing in the official description goes further, so read the test result before you build on it.

How it fires
the app tells Zapier the moment it happens, so the Zap starts right away, whatever your plan.
When to use it
you want Send SMS to reach the person concerned by that event with a short note.
Watch out
confirm at the test which field holds the number before mapping it into the SMS.
8

Notify Out Start

Instant trigger

In Zapier“Triggers when a new "notify out start" is created.”

Picks up a new "notify out start" event. Of the four "Out" triggers, it is the one whose name speaks of a start.

How it fires
the app tells Zapier the moment it happens, so the Zap starts right away, whatever your plan.
When to use it
you want Find Lead to look up the number involved, so the lead is at hand from the start.
Watch out
only the word "Out" sets its name apart from Notify Start; check at the test which events each one reports before you choose.
9

Notify SMS

Instant trigger

In Zapier“Triggers when receiving sms.”

Runs when Megacall receives a text message. This is the entry point for any routine that reacts to written messages on your Megacall numbers rather than to calls.

How it fires
the app tells Zapier the moment it happens, so the Zap starts right away, whatever your plan.
When to use it
a customer texts your support number, and you want Find Customer to look up the sender before anyone answers.
Watch out
a Zap that answers with Send SMS may write where this trigger listens; test it on one number first.
10

Notify Start

Instant trigger

In Zapier“Triggers when a new "notify start" is created.”

Reacts to a new "notify start" event in Megacall. Next to Notify Out Start, it is the start event without the "Out" in its name; the test shows which calls it covers.

How it fires
the app tells Zapier the moment it happens, so the Zap starts right away, whatever your plan.
When to use it
you want Find Customer to check whether the number already belongs to a customer, so the record is ready while the agent talks.
Watch out
Find Customer wants the number in E.164 format; look at the test to see how this trigger hands it over.
Actions

Megacall actions

Megacall gives you 8 actions. For each one: what it does for you, when to reach for it, and what to watch out for.

1

Create Callback

Action

In Zapier“Creates a Callback task”

Puts a callback task in Megacall, with the number to ring back and the internal number you choose.

When to use it
right after a missed call, with the caller's number mapped in.
Watch out
Destination Phone Number and Internal number are both required, and the destination goes in E.164 format.
2

Create Customer

Action

In Zapier“Creates a Customer in Megacall CRM”

Adds a customer to the Megacall CRM. Only the Customer Name is mandatory, which makes it easy to fill from almost any trigger.

When to use it
a person becomes a customer in another tool and should show up in Megacall before they call.
Watch out
run Find Customer first if you want to know whether the person is already there.
3

Create Event

Action

In Zapier“Creates a Event in Megacall CRM”

Writes an event into the Megacall CRM. Title and Description are required, and All day takes a yes-or-no value.

When to use it
keep a written trace of every finished call so the team sees the history in one place.
Watch out
Description is required as much as Title; map a field or type a fixed text.
4

Create Lead

Action

In Zapier“Creates a Lead in Megacall CRM”

Records a lead in the Megacall CRM, with Lead Name as the one required field.

When to use it
a form or a Messenger conversation brings in a prospect and sales needs them in the calling tool.
Watch out
run Find Lead first if you want to know whether the person is already a lead.
5

Find Customer

Action

In Zapier“Find a Customer in Megacall CRM by phone”

Looks up a customer in the Megacall CRM by phone number. Zapier lists it among the actions, not as a search step.

When to use it
before creating a record, to see if the caller is already known.
Watch out
the number must be in E.164 format; check at the test what happens when nobody matches.
6

Find Lead

Action

In Zapier“Find a Lead in Megacall CRM by phone”

Searches the leads of the Megacall CRM by phone, with the number in E.164 format as the one required field.

When to use it
an unknown number calls in, and you want to know if marketing already brought it in as a lead.
Watch out
as an action it still uses a task when it succeeds, like any other step.
7

Send Message to Page from Facebook Messenger

Action

In Zapier“Sends a message from Facebook Messenger”

Sends a message through Facebook Messenger from your page. It needs the recipient's Facebook Messenger PSID and the message text.

When to use it
acknowledge a Messenger contact once a lead has been created for them.
Watch out
the PSID is not a phone number; take it from the Messenger trigger, checked at the test.
8

Send SMS

Action

In Zapier“Sends an SMS to the specified phone number.”

Sends a text to the number you give it. Destination Phone Number, in E.164 format, and Message are both required.

When to use it
a short note to a number an earlier step brought in, for example from Notify Out Missed, inviting the person to call back.
Watch out
each text sent is a task, and a looping Zap can send many.
When it breaks

When a Megacall Zap breaks

Zapier attaches no help article to Megacall, and no rate limit is published for it. What breaks is what breaks on any Zap.

Three cases cover most of the surprises. Each one shows up the same way: a Zap that runs, but not quite on what you expected. If a Zap stops for a reason you cannot place, see our Zapier troubleshooting guide.

  • No history is picked up

    A Zap only reacts to calls and messages that happen after you switch it on. Missed calls from last week stay where they are; moving that backlog is a separate job.

  • A Zap that sets itself off

    A Zap that writes where its own trigger watches can start again and again, and eat tasks fast. Be careful when a Messenger or SMS reply sits behind a message trigger.

  • A sudden burst is held back

    When a trigger suddenly returns a huge batch, after a bulk import or a migration, Zapier's flood protection can hold the runs back instead of letting them all through.
Need help

Need help automating Megacall with Zapier?

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FAQ

Megacall Zapier integration: common questions

01Is the Megacall Zapier integration free?
Yes, you can use it on Zapier's free plan, since Megacall is not a premium app. The free plan gives 100 tasks a month and an unlimited number of Zaps, each limited to two steps: one trigger and one action. A Zap such as missed call to callback task fits inside that. As soon as you add a filter, a second action or a lookup before the action, the Zap becomes multi-step and needs a paid plan.
02How many tasks does a Megacall Zap use?
One task per action that completes successfully, and nothing for the trigger. A Zap that only creates a callback after each missed call takes one task per missed call. A Zap that first runs Find Lead, then Create Lead, then Send SMS takes three. Find Customer and Find Lead are listed as actions here, so they count like any action when they succeed. An action that fails is not billed.
03Is Megacall on Zapier real time?
Yes for the triggers. All 10 Megacall triggers are instant: Megacall tells Zapier when the event happens and the Zap starts right away, whatever your plan. The interval grid of the plans, 15 minutes on Free, only concerns polling triggers, and Megacall has none. In the editor, a Zap built on an instant trigger shows a lightning bolt. Steps from other apps in the same Zap keep their own behavior.
04What does it take to connect a Megacall account?
A Megacall account you can sign in to, and read or write access on anything you do not own and want the Zap to change. The connection is made once from the Apps page with + Add connection, then reused by every Zap that uses Megacall. For callbacks, keep in mind that the internal number field is required, so the number you want to use should exist on your account before you test.
05Why does Megacall want phone numbers in E.164 format?
Because Create Callback, Send SMS, Find Customer and Find Lead all ask for it in their field description. E.164 is the international form of a number: a plus sign, the country code, then the number without spaces or a leading zero. Check that the number you map follows that form. Look at the trigger test result to see how the number arrives before mapping it. The format is written into the field description of each of those four operations.
06What if the Megacall operation you want is not there?
Then Zapier cannot do it for Megacall today. The integration has 10 triggers and 8 actions: it creates callbacks, customers, leads and events, finds customers and leads by phone, and sends SMS or Messenger messages. There is no operation to update or delete a record. Megacall's app page on Zapier shows the current list of operations, so check it there before building around a gap. None of them is a search step in Zapier's sense: the two Find operations are actions.
07Zapier, Make or n8n for Megacall?
It depends on what matters most to you. On Zapier, all Megacall triggers are instant and the free plan covers two-step Zaps, which suits one simple routine per event. If you plan to chain lookups, conditions and several messages for every call, the multi-step limit and the per-action billing weigh more, so compare how each tool counts a run. Also check whether each tool actually offers a Megacall integration before deciding.
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