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Messenger Bot Zapier integrationAutomate Messenger Bot with Zapier.

The Messenger Bot Zapier integration gives you 4 triggers, 0 actions and 0 searches. Messenger Bot is a source only: new subscribers, chats, orders and field changes start Zaps that write into your other apps. Zapier checks for them on a timer set by your plan.

See the 4 operations

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Overview

What the Messenger Bot Zapier integration does

Messenger Bot is a marketing suite that brings Messenger, SMS, email, social media and e-commerce into one dashboard. Zapier, an automation service, lets what happens in Messenger Bot start work in your other apps. On Zapier it only offers triggers: it sends signals out, it never receives any.

Three outcomes cover what you can build. A contact list fed by your page: New Subscriber starts a Zap when someone new is added to your page, so the person can land in your CRM or mailing tool. Orders copied where you track them: New Order reacts when a subscriber orders on your e-commerce store, so a spreadsheet or an accounting tool can follow. Profiles kept in step: New or Updated Custom Field picks up subscriber information that is added or changed, and Chat Opened flags subscribers who chat on Messenger.

Now what Zapier does not do here. Messenger Bot has no action and no search on Zapier. No Zap can send a Messenger message, tag a subscriber or write a field back into Messenger Bot. The integration only works in one direction: out of Messenger Bot, into your other apps.

The four triggers are polling triggers. Zapier goes to check Messenger Bot at an interval that depends on your plan, every 15 minutes on Free. So each new item reaches your other apps at Zapier's next check, not the moment it happens in Messenger Bot.

To judge Zapier as a tool, see our Zapier review. If you are weighing platforms, open our Make vs Zapier comparison.

Vocabulary

Zapier words in one minute

Seven terms come back on every Zapier screen. Here they are once, in plain English.

Zap
The automation you build on Zapier: one trigger, then one or more actions that run each time the trigger event happens.
Trigger
The event in an app that starts the Zap. All four Messenger Bot operations are triggers: a subscriber, a chat, an order, a field.
Action
What the Zap does once started: the step that writes, sends or moves something for you. Here it always runs in another app.
Task
The unit Zapier bills: one action your Zap completes successfully. The count on your plan is a count of those.
Polling vs instant
A polling trigger, like all four here, is checked by Zapier on a timer. An instant trigger is reported by the app itself.
Filter
A step that lets the Zap go on only when what arrived meets the condition you set, and stops it otherwise.
Multi-step Zap
Any Zap beyond one trigger and one action. A filter or a second action makes one, and it then needs a paid plan.
Cost

What Messenger Bot Zaps really cost

The trigger never costs a task, and neither do Zapier's checks on Messenger Bot, however often they run.

  • Free plan100 tasks per month, unlimited Zaps, two steps per Zap
  • Messenger Bot on the free planYes, it is not kept for paid plans
  • BilledEach successful action in your other app
  • Never billedThe trigger, the checks, a failed action

Only the action in your other app is billed: one task each time it succeeds. A Zap that copies each new order into a spreadsheet costs one task per order, and a failed action is not counted. Messenger Bot is not kept for paid plans, so two-step Zaps work on the free plan. A filter turns the Zap multi-step, which needs a paid plan. All four triggers follow the interval grid below, since none of them is instant.

Connect

Connect your Messenger Bot account in three steps

  1. 01

    Open your connections

    In Zapier, go to the Apps page of your account and click + Add connection. A connection is your Messenger Bot account linked once, then reused by every Zap that starts from it.

  2. 02

    Pick Messenger Bot

    Search for Messenger Bot by name in the dialog that opens, select it in the list, then click Add connection. A new browser tab opens where Messenger Bot asks you to sign in.

  3. 03

    Sign in and grant access

    Sign in to Messenger Bot in that tab and grant Zapier access to the account. You need an account on the app, plus read or write access on anything you do not own yourself and want the Zap to touch.

First Zap

Your first Messenger Bot Zap

GoalEach new order placed by a subscriber lands as a row in your spreadsheet, but only when it meets a condition you choose.

  1. 01

    Create the Zap

    Start a new Zap, pick Messenger Bot and the New Order event as the trigger, then select the Messenger Bot connection you just added.

  2. 02

    Test the trigger

    Run the test: Zapier brings back the three most recent orders of the connected account. Pick a real one so the mapping uses real values.

  3. 03

    Add the filter

    Click the plus icon, choose Filter, then set the field to look at, the rule and the value. A number rule only works on numbers, so match the rule to the field.

  4. 04

    Add the spreadsheet action

    Add a step, pick your spreadsheet app and its add-row action, then map the values of the test order into the columns you want.

  5. 05

    Test, then publish

    Test the step and check the row. Publish to switch the Zap on. With a filter it is a multi-step Zap, so it needs a paid plan.

Triggers

The 4 Messenger Bot triggers

4 events start a Zap when something happens in Messenger Bot. Zapier checks for them at the interval your plan allows.

1

New or Updated Custom Field

Polling trigger

In Zapier“Triggers when a subscriber's information is added or modified.”

Picks up subscriber information that is added or modified in Messenger Bot, so the details you collect in a conversation can travel to other tools.

How it fires
Zapier goes and looks at regular intervals, and how often depends on your plan: every 15 minutes on the free one
When to use it
keep a CRM record or a spreadsheet row in step when a subscriber's profile changes.
Watch out
one trigger covers both new and modified information, so a change to an existing profile starts the Zap too; check at the test what comes back.
2

Chat Opened

Polling trigger

In Zapier“Triggers when subscribers chat on messenger.”

Notices subscribers chatting with you on Messenger and hands each one to the next step of the Zap.

How it fires
Zapier goes and looks at regular intervals, and how often depends on your plan: every 15 minutes on the free one
When to use it
alert the person who handles conversations in the tool they actually watch, or log chats for follow-up.
Watch out
the Zap only sees chats after it is switched on, and Zapier's check interval sits between the chat and the alert.
3

New Subscriber

Polling trigger

In Zapier“Triggers when a new subscribers is added to page.”

Starts the Zap when a new subscriber is added to your page, the simplest way to grow a list elsewhere from your Messenger audience.

How it fires
Zapier goes and looks at regular intervals, and how often depends on your plan: every 15 minutes on the free one
When to use it
create the contact in your CRM or mailing tool without exporting anything by hand.
Watch out
subscribers who joined before the Zap was published are not picked up; moving them is a separate job.
4

New Order

Polling trigger

In Zapier“Triggers when subscribers order on your ecommerce store.”

Reacts when a subscriber orders on your e-commerce store, turning each purchase into a starting point for other apps.

How it fires
Zapier goes and looks at regular intervals, and how often depends on your plan: every 15 minutes on the free one
When to use it
copy each order into a spreadsheet, or create a task for whoever prepares it.
Watch out
if a bulk import suddenly brings in a large batch of orders, Zapier's flood protection can hold them back.
When it breaks

When a Messenger Bot Zap breaks

Zapier attaches no help article to Messenger Bot and lists no rate limit for it.

What can go wrong comes from how polling Zaps work. These four cases are the ones to know before you switch yours on. If one already fails, see our Zapier troubleshooting guide.

  • No backlog

    A Zap only reacts to what happens after it is switched on. Subscribers, chats and orders that already existed are never picked up.

  • No duplicate runs

    On a polling trigger, Zapier keeps track of what it has already seen, so the same subscriber or order does not start the Zap twice.

  • Flood protection

    If a trigger suddenly returns a huge batch, after a bulk import or a migration, Zapier's flood protection can hold those items back.

  • A Zap that restarts itself

    As a general precaution, a Zap that writes into the place its own trigger watches can set itself off again and burn through tasks fast.
Need help

Need help automating Messenger Bot with Zapier?

A person reads every message.

FAQ

Messenger Bot Zapier integration: questions people ask

01Is the Messenger Bot Zapier integration free?
Yes, Messenger Bot works on Zapier's free plan because it is not kept for paid plans. The free plan gives you 100 tasks per month and an unlimited number of Zaps, each limited to two steps: one trigger and one action. A Zap that sends each new subscriber to your CRM fits. As soon as you add a filter or a second action, the Zap becomes multi-step and needs a paid plan.
02How many tasks does a Messenger Bot Zap use?
One task per action that succeeds in your other app. The Messenger Bot trigger itself costs nothing, and Zapier checking Messenger Bot for new items costs nothing either, however often it looks. A Zap that copies each new order into a spreadsheet uses one task per order. With two actions, both count when they go through. An action that fails is not counted against your plan, so an error in your other app does not eat your quota.
03Is the Messenger Bot Zapier integration real time?
No. The four Messenger Bot triggers are polling triggers: Zapier goes to check Messenger Bot at regular intervals, and the interval depends on your plan. That is 15 minutes on Free, 2 on Professional, and 1 on Team and Enterprise. On the paid plans you can change how often the check runs, and run one by hand from the editor when you need it. So a new subscriber or order is picked up at Zapier's next check, not the moment it appears; the gap is at most one interval of your plan.
04What do you need to connect Messenger Bot to Zapier?
An account on Messenger Bot, plus read or write access on anything you do not own yourself and want the Zap to touch. From the Apps page of your Zapier account, click + Add connection, search for Messenger Bot, click Add connection, sign in in the tab that opens and grant Zapier access. Once linked, the connection is reused by every Zap that starts from Messenger Bot, so you only do this once.
05Can Zapier send a Messenger message through Messenger Bot?
No. Messenger Bot exposes no action on Zapier, only four triggers. A Zap can react to a new subscriber, a chat, an order or a changed custom field, but it cannot send a message, tag a subscriber or update a field in Messenger Bot. The integration only carries data out of Messenger Bot into your other apps. If a workflow needs to write back into Messenger Bot, Zapier cannot do it with the operations listed today.
06What if the Messenger Bot operation you need is missing?
Then Zapier does not offer it for Messenger Bot today. The editor has four triggers, New or Updated Custom Field, Chat Opened, New Subscriber and New Order, with no action and no search. The Messenger Bot page on Zapier shows the current list, so check it before you plan a flow around a missing step. If nothing fits, adapt the flow to these triggers or look at another automation platform.
07Zapier, Make or n8n for Messenger Bot?
Decide on criteria rather than a ranking. Timing: on Zapier the four triggers are polling triggers, so your plan's interval sets how fast data leaves Messenger Bot. Direction: Zapier only reads from Messenger Bot and cannot write back, so check whether the other platforms offer more operations for it. Cost: Zapier bills one task per successful action, and filters or extra actions need a paid plan. Then weigh how much upkeep your team can take on.
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