NPS.Today Zapier integrationAutomate NPS.Today with Zapier.
The NPS.Today Zapier integration gives you 2 triggers, 2 actions and 0 searches. Both triggers are instant, so customer feedback reaches your other tools without waiting. Here is what each operation does, what it costs and where it breaks.
Verified Trustpilot reviews · AI, automation & growth agency
What the NPS.Today Zapier integration is for
It wires NPS.Today, the tool that collects customer loyalty feedback through NPS surveys, to the rest of your stack of apps. You build a Zap (the automation you set up on Zapier: one trigger, then one or more actions that run each time that event happens), and NPS.Today can start it or receive its result.
Three results teams usually go after. Feedback where people actually look: New Response posts every answer in a team channel or a sheet, so nobody has to log in to read it. Surveys sent at the right moment: Send Survey adds a customer to a campaign and sends the survey as soon as an order ships or a ticket closes in another app. A staff list that keeps up: Add Employee adds a new hire to your NPS.Today organization the day HR creates the record.
And a fourth one, less obvious: New Campaign tells you when a campaign changes, so a reporting sheet stays in line with what is live.
What Zapier does not do here: there is no search step, so a Zap cannot look up a respondent or a campaign before acting. No action edits or deletes anything either. Everything is additive. Both triggers are instant, though, which means even a free plan gets responses straight away.
If you are comparing platforms, Make vs Zapier and n8n vs Zapier lay out the criteria side by side.
Zapier vocabulary in one minute
Eight words you will meet in the editor. Each one comes back further down this page.
- Zap
- Your automation on Zapier. One trigger starts it, then one or more actions run every time that event happens.
- Trigger
- The event in an app that starts the Zap. Once the Zap is on, Zapier waits for that event and nothing else.
- Action
- What the Zap does after it starts: the step that writes, sends or adds something for you in another app.
- Task
- What Zapier bills. One task is one action that completed successfully, and your plan counts these.
- Instant vs polling
- Instant: the app tells Zapier the moment something happens. Polling: Zapier checks on a timer. NPS.Today is instant.
- Filter
- A step that lets the Zap continue only when the incoming item meets your condition. Otherwise the run stops there.
- Connection
- Your NPS.Today account linked to Zapier once, then reused by every step that needs that app.
- Multi-step Zap
- Anything beyond one trigger plus one action. A second action or a filter makes one, and it needs a paid plan.
What it really costs you
NPS.Today is not a premium app, so it runs on the free plan. Its triggers never cost a task. And since both are instant, the polling grid below does not apply to them: a response starts the Zap straight away, whatever your plan.
- Trigger eventsFree, always
- Free plan100 tasks a month
- Free plan Zap sizeTwo steps
- NPS.Today triggersInstant on every plan
You pay for actions. Each one that succeeds counts as one task, and a failed one counts for nothing. The free plan gives you 100 tasks a month and Zaps of two steps: one trigger, one action. A filter or a second action makes the Zap multi-step, which needs a paid plan. The grid only matters if you mix NPS.Today with another app's polling trigger. Volume is what to watch: every survey answer that reaches an action is billed once per action.
Connect your NPS.Today account
- 01
Open your Apps page
In Zapier, go to Apps and click + Add connection. You need an NPS.Today account first, plus access to any campaign you do not own but want a Zap to read or feed.
- 02
Pick NPS.Today
Type the app name in the dialog, select NPS.Today from the results, then click Add connection. A new browser tab opens on the NPS.Today side for the sign-in.
- 03
Sign in and allow access
Log in to NPS.Today in that tab and grant Zapier access to the account. The connection now appears in your list, and every Zap that uses the app can reuse it.
Your first Zap: log every response and alert the team
GoalEach new NPS.Today response is saved as a row in a spreadsheet and posted in a Slack channel.
- 01
Create the Zap
Start a new Zap, choose NPS.Today as the trigger app and New Response as the event. Pick your connection and the campaign to listen to.
- 02
Test the trigger
Run the test. Zapier brings back the three most recent responses from your account, so you map the next steps on real feedback instead of an empty sample.
- 03
Add the spreadsheet row
Add Google Sheets and map the response into the columns of your feedback log. Test the step once and read what came back before going further.
- 04
Add the Slack message
Add Slack, pick the channel, and put the response in the message text. Two actions make this a multi-step Zap, so it needs a paid plan.
- 05
Publish
When both actions look right, click Publish. From then on each response reaches the sheet and the channel the moment it is posted.
The 2 NPS.Today triggers
2 events start a Zap when something happens in NPS.Today, and 2 of them are instant: the app calls Zapier straight away, whatever your plan.
New Campaign
Instant triggerIn Zapier“Triggers when a new campaign is added/update or deleted”
Despite its name, this one goes off when a campaign is added, updated or deleted. Treat it as a campaign change feed rather than a strict new-campaign alert.
New Response
Instant triggerIn Zapier“Triggers when a new response is posted to the given campaign”
Fires each time a customer answers a survey in the campaign you picked. This is the heart of the integration: the answer travels to your other tools as soon as it arrives.
The 2 NPS.Today actions
NPS.Today gives you 2 actions. For each one: what it does for you, when to reach for it, and what to watch out for.
Add Employee
ActionIn Zapier“Adds an employee to your organization”
Adds a person to your NPS.Today organization, without anyone retyping the details by hand.
Send Survey
ActionIn Zapier“Adds a respondent to the given campaign and sends a survey”
Adds a respondent to the campaign you choose and sends them the survey in the same move. The trigger can come from any app: a shipped order, a closed ticket, a finished project.
When it breaks
Zapier links no help article to NPS.Today, so the traps below are the general ones, applied to how this app works.
None of them shows up as an error message. The Zap goes quiet, runs twice, or keeps going. If something still looks wrong after these checks, the Zapier troubleshooting guide covers the next steps.
Old responses are never picked up
A Zap only reacts to what happens after you switch it on. Responses collected before stay in NPS.Today; moving that history is a separate job.A survey that answers itself
A Zap started by New Response that uses Send Survey on the same campaign can resend surveys with each answer, and burn through your task count fast.New Campaign fires on edits too
The trigger also reacts to updates and deletions. A Zap built to announce launches will speak up when someone fixes a typo or removes a campaign.A big batch gets held back
Load a large list of respondents at once and a flood of responses can follow. Zapier's flood protection can hold back a trigger that suddenly returns too much.
Need help automating NPS.Today with Zapier?
A person reads every message.
