Resources · Zapier integration

Olivya Zapier integrationAutomate Olivya with Zapier.

The Olivya Zapier integration gives you 1 trigger and 1 action, and no search. Enough to react when an AI phone agent hangs up, or to have an agent dial a number from another app. It works on the free plan, and the trigger is instant.

See the 2 operations

Verified Trustpilot reviews · AI, automation & growth agency

Overview

What the Olivya Zapier integration actually does

Olivya is where you build AI phone agents and put many of them to work. Hooking it up to Zapier means two things: a finished call can start an automation, and an automation can ask one of your agents to place a call. That is the whole surface, and it is enough for a lot of real work.

Three results you can get out of it. A record of every call, wherever you keep records: Call Ended starts the Zap when an agent hangs up, and the next step files what came back in the tool your team already reads. An outbound call fired by another tool: Place a Call dials from one of your numbers to the one you map in, so a new lead or a booked slot can turn into a phone call with nobody touching a keypad. A call whose outcome feeds the next step: switch on the wait option of Place a Call and the Zap holds until the call ends, then hands the transcript and the other call details to whatever follows.

What Zapier does not do here matters just as much. There is no search, so a Zap cannot look up a past call or an agent from Olivya. There is no action to create, edit or delete an agent: you build those inside Olivya. And nothing that happened before the Zap was switched on gets picked up.

If you are still choosing a tool, the Make vs Zapier and n8n vs Zapier comparisons sit next to this page.

Vocabulary

Zapier words, in plain English

Seven words come back on every line below. Here is what each one means before you open the editor.

Zap
The automation you build: one trigger, then one or more actions that run every time the trigger event happens.
Trigger
The event in an app that starts the Zap. Once the Zap is on, Zapier sits and waits for it to happen.
Action
What the Zap does after it starts: the step that writes, sends or, here, dials something on your behalf.
Task
The unit Zapier bills. One task is one action your Zap completes successfully; your plan counts those.
Polling vs instant
A polling trigger is checked on a timer. An instant trigger is reported by the app itself the moment the event happens.
Filter
A step that lets the Zap carry on only when what arrived meets your condition, and stops it there otherwise.
Connection
Your Olivya account linked to Zapier once, then reused by every step in every Zap that touches Olivya.
Cost

What an Olivya Zap really costs

Zapier bills completed actions, not events. The Call Ended trigger never costs a task, whatever the number of calls your agents handle.

  • Trigger0 task
  • Each successful action1 task
  • Free plan100 tasks a month, 2-step Zaps
  • Premium appNo

Each action that goes through counts as one task, and an action that fails is not counted. A Zap with three actions eats three times what a one-action Zap eats. Olivya is not a premium app, so it works on the free plan: 100 tasks a month, unlimited Zaps, but only two steps per Zap. Add a filter or a second action and the Zap becomes multi-step (anything beyond one trigger and one action), which needs a paid plan. The polling grid below does not touch Olivya's trigger, since it is instant.

Connect

Connect your Olivya account in three steps

  1. 01

    Open the Apps page

    In your Zapier account, go to Apps and click + Add connection. You need an Olivya account first, plus access to anything you do not own yourself and want the Zap to use.

  2. 02

    Pick Olivya

    Type Olivya in the search box of the dialog that appears, select it in the results, then click Add connection. A new browser tab opens on the Olivya side.

  3. 03

    Sign in and grant access

    Sign in to Olivya in that tab and allow Zapier to reach the account. The connection is then saved once, and it shows up in every Zap step that uses Olivya from now on.

First Zap

Your first Olivya Zap: a follow-up call after a call ends

GoalWhen one of your Olivya agents finishes a call that meets your condition, another agent calls a second number, for instance a manager's line.

  1. 01

    Build the trigger

    Create a Zap, pick Olivya as the app and Call Ended as the event. Select your Olivya connection, then enter the Agent ID of the agent to watch.

  2. 02

    Test the trigger

    Run the test. Zapier brings back the three most recent items from the connected account, so you map the next steps on a real call rather than a guess.

  3. 03

    Add the filter

    From the plus icon, add Filter. Choose the field to look at, the rule and the value. Mind the rule type: a text rule only works on text. This step makes the Zap multi-step.

  4. 04

    Add the action

    Add Olivya again with Place a Call. Fill the From number and the To number. Turn on the wait option only if a later step needs the transcript.

  5. 05

    Test and publish

    Test the action once and read what came back, keeping in mind that a real call goes out. Then click Publish to switch the Zap on.

Triggers

The Olivya trigger

1 event starts a Zap when something happens in Olivya, and one of them is instant: the app calls Zapier straight away, whatever your plan.

1

Call Ended

Instant trigger

In Zapier“Triggers when call is ended.”

Starts your Zap each time a call handled by the Olivya agent you pick comes to an end. It is the hook for everything that should happen after the phone goes down: a note in your CRM, a message to the team, a follow-up call.

How it fires
the app tells Zapier the moment it happens, so the Zap starts right away, whatever your plan
When to use it
you want a sales or support team to see the outcome of each AI call without opening Olivya.
Watch out
the Agent ID is mandatory, so one Zap follows one agent; several agents mean several Zaps or a copy of this one per agent.
Actions

The Olivya action

Olivya gives you 1 action. For each one: what it does for you, when to reach for it, and what to watch out for.

1

Place a Call

Action

In Zapier“Places a call from and to a given number.”

Has Olivya dial out from one of your numbers to the number your Zap maps in. A form entry or a new deal can become a live call in the same run.

When to use it
a lead asks to be called back and you want the agent on the line before anyone on your team sees the request.
Watch out
with Wait Until End of Call switched on, the Zap pauses until the call ends, which is what lets a later step use the transcript.
When it breaks

When an Olivya Zap breaks

Zapier links no help article to Olivya, so the snags below are the general ones that hit any Zap. With a phone agent, each of them costs real calls.

  • No catch-up on past calls

    A Zap only reacts to calls that end after it is switched on. Earlier calls stay where they are; moving that history is a separate job.

  • A loop that keeps dialing

    A Zap that starts on Call Ended and then places a call with the same agent can set itself off again and again, burning through your task count fast.

  • Flood protection on big batches

    If a burst of events lands at once, after a bulk import for example, Zapier's flood protection can hold the batch back instead of running it all.

  • Wrong rule type in the filter

    A filter rule is typed. A text rule pointed at a number never passes, and the call you expected never goes out, with no error to warn you.
Need help

Need help automating Olivya with Zapier?

A person reads every message.

FAQ

Olivya Zapier integration: common questions

01Is the Olivya Zapier integration free?
Yes. Olivya is not a premium app, so it runs on the Zapier free plan. That plan gives you 100 tasks a month and unlimited Zaps, but each Zap is capped at two steps: one trigger and one action. A Zap that goes from Call Ended to Place a Call fits inside that limit. Add a filter, a second action or a step from another app on top, and the Zap becomes multi-step, which needs a paid plan. Check that before you design a longer chain around your phone agents.
02How many tasks does an Olivya Zap use?
One task per action that completes. The Call Ended trigger costs nothing, however many calls your agents finish in a month. A Zap with a single Place a Call action uses one task each time it runs and the call request goes through. An action that fails is not counted against the plan. A Zap with three actions uses three tasks per run, so on the free plan, with 100 tasks a month, keep the chain short and put the filter where it stops useless runs early.
03Does the Olivya trigger run in real time?
Yes. Call Ended is an instant trigger: Olivya tells Zapier the moment a call ends, so the Zap starts straight away instead of waiting for a scheduled check. The polling interval of your plan, 15 minutes on the free plan, does not apply to it at all. That makes this integration a good fit even on the free plan. In the editor, a Zap built on an instant trigger shows a lightning bolt, which is a quick way to confirm what you are looking at before you publish.
04What does it take to connect an Olivya account to Zapier?
An Olivya account and a few clicks. Open the Apps page in Zapier, click + Add connection, search for Olivya, click Add connection, then sign in to Olivya in the tab that opens and grant access to the account. You also need read or write access on anything you do not own yourself and want the Zap to touch. To build a working Zap, have an Agent ID ready for the trigger, plus a From number and a To number for the call action.
05Can one Zap watch every Olivya agent at once?
Not with the trigger as it stands. Call Ended requires an Agent ID, so each Zap follows a single agent and ignores the calls of the others. If you run several agents, build one Zap per agent, or copy a Zap that already works and change the Agent ID in the copy. Each copy counts its own tasks on the plan, but the trigger itself stays free on every one of them, so the cost only grows with the actions that actually run.
06What if the Olivya operation you want is not available?
Then Zapier cannot do it for now. The integration has one trigger and one action, and no search, so there is no way to look up a past call, list your agents or change an agent from inside a Zap. Those jobs stay in Olivya itself. Another automation platform may expose a different set of operations for Olivya, so compare what each one actually offers before you commit, rather than building half a workflow and hitting the gap later.
07Zapier, Make or n8n for Olivya?
Decide on criteria rather than on a ranking. On Zapier, Olivya offers an instant Call Ended trigger and a Place a Call action, and it is not premium, so a two-step Zap runs on the free plan. For any other platform, check three things: whether it exposes the operations your scenario needs, how it bills each run, and whether its free tier allows the number of steps you plan to chain. The answer depends on your scenario, not on the tool.
Same platform

Other docs you might need on this stack.

Browse all integrations