Cloudbeds alternatives: where to go, and how to switch without losing a booking
Six hotel systems compared, a quick router by reason for leaving, and a nine-step migration plan.
The short answer: Sirvoy if you want to see the price before talking to sales, from €0 for one room. eviivo for a B&B or small inn that wants to switch options on and off. WebRezPro for an independent North American property that wants a published per-unit price and a 30-day exit clause. RoomRaccoon for a published grid with a clear number of channels. Mews for a growing hotel that wants a broader platform, on quote. Apaleo above roughly 50 rooms, if you have technical help.
One thing first: Cloudbeds is not a bad product. Hoteliers praise its channel manager (the module that pushes your rates and availability to Booking.com, Expedia or Airbnb). People leave because the price is never published, complex support cases drag on, payments come with strings attached, and the mobile app does too little.
The ranking is editorial: a sponsored spot is always labeled on its card, and no affiliate link changes a score.
Why hoteliers leave Cloudbeds, and why leaving takes care
Cloudbeds scores 3.7/5 in our hotel PMS comparison. Its strengths are real: a smooth channel manager and a tool that covers the daily work of a mid-sized hotel. The reasons people leave are elsewhere, and they show up review after review.
You only learn the price after a sales call
The Cloudbeds pricing page shows no amount at all: each of the four plans (Flex, One, Experience, Enterprise) ends in a "Request a quote" button. Neither a free trial nor a contract length is listed. Revenue management, marketing CRM, websites and reputation management are paid add-ons on top. You can't compare before talking to a rep, and the bill grows with every module.
The channel manager depends on your plan
Flex includes the PMS, payments and the app marketplace, but not distribution: Cloudbeds tells Flex customers to bring their own channel manager or CRS. The channel manager and booking engine come with One. Check what your contract actually covers before you compare prices.
Support that's hard to reach on a real problem
The most common complaint in reviews: no phone line, tickets plus an AI assistant, and complex cases that drag on for weeks. Simple questions get answered fast. An overbooking, a broken sync or a change of ownership, much less so. Some customers also describe updates that broke their reports or automations.
Payments with strings attached
On every chargeback (a dispute the guest opens with their bank), Cloudbeds Payments debits the disputed amount plus a non-refundable fee, and that fee isn't published. Several customers also report an extra monthly charge for keeping their own card processor. Get that point in writing, with a number, before you renew.
A limited mobile app
Reviews keep coming back to an app that lets you do very little from your phone. For an innkeeper running the place alone between check-ins, that's a real problem. If it's your reason to leave, open the alternative's app during the trial, not just the web version.
Leaving goes through a form and an email
You can't cancel an active package in one click: you fill in a cancellation form from the billing portal and a team member contacts you within 72 business hours; with an active package you write to billing. Future invoices pause until it's confirmed, but past-due invoices stay owed. Plan the exit around your renewal date.
You're leaving because… go to…
The right Cloudbeds alternative depends on what's pushing you out. One line usually fits better than the others. Each card links to the tool's profile.
Published grids: Sirvoy from €11 a month, WebRezPro $10 per unit with a $100 minimum.
You run a B&B or under 10 roomseviivo or Sirvoyeviivo from $50 for one property, Sirvoy free for a single room.
You're an independent property in the US or CanadaWebRezProNo setup fees, annual contract you can end with 30 days' written notice.
You sell on many channels and want a clear tierRoomRaccoon3 channels on Entry, 5 on Essential, unlimited on Premium.
You're growing and want a broader platformMewsOn quote, per room, channel manager and booking engine in Pro.
You have 50+ rooms and developersApaleo€8 per room per month, €400 minimum, open API at no extra cost.
Cloudbeds alternatives, tool by tool
For each tool: why move to it, who it's for, its limit, how to migrate from Cloudbeds, and what it costs. Scores come from our hotel PMS comparison. Prices are read on vendor pages in 2026, in the currency each vendor shows; when a vendor publishes no price, we say so.
Sirvoy: the price on the page, from €0
Published priceWhy move to Sirvoy. It's the exact opposite of the Cloudbeds quote. The Swedish vendor shows three plans: Free at €0 for one room and up to five extras, Starter from €11 a month, Pro from €41 a month (billing also available in USD). The price rises with your room count, but you see it before you speak to anyone. Annual billing takes 8% off, and the trial runs 14 days with no credit card.
Who it's for. Small hotels, inns, B&Bs and hostels under about 15 rooms that want a simple tool and a predictable bill.
Who it isn't for. A hotel that needs advanced revenue management, restaurant POS or a done-for-you data migration.
Its limit. The channel manager (Booking.com, Airbnb) only comes with Pro: on Starter you're on iCal calendar sync, too slow for a hotel selling on several channels. Each extra property connected to channels costs €20 a month.
How to migrate from Cloudbeds. Sirvoy doesn't describe a migration service. Plan to rebuild room types and rates yourself, then your future reservations from the Cloudbeds export. Connect channels one by one, starting with the one that sells least.
What it costs. Free plan for 1 room; Starter from €11/mo; Pro from €41/mo, scaled by room count.
- Score
- 4.0/5
- Price
- €0, then from €11/mo
- Best for
- under 15 rooms
- Limit
- channel manager on Pro only
eviivo: for the B&B that wants to pick its options
B&B and innsWhy move to eviivo. You pay a base, then only the options you switch on, per room. Single Property starts from $50, Multi-Property from $125, both excluding taxes. eviivo states you can add or remove listings and upgrade or downgrade optional features at any time, which is the flexibility many Cloudbeds contracts lack. Users are unlimited.
Who it's for. B&Bs, inns and small hotels that want PMS and channel manager together without paying for modules they never open.
Who it isn't for. Anyone who wants a single flat number: the base has a minimum, and per-room options add up.
Its limit. Options are billed per room: payments +$1, Performance +$2, Guest, Promo or Owner +$3. Add $0.50 per confirmed booking if you use messaging or payments. The page contradicts itself on trials (a 14-day trial shown, an FAQ saying there are none, and the first 30 days free on Multi-Property): get the offer confirmed in writing.
How to migrate from Cloudbeds. Build your rooms and rate plans in eviivo before touching any channel, then block every future reservation in the calendar. Run the numbers with your real options and room count: that's where the bill is decided.
What it costs. Single Property from $50; Multi-Property from $125; add-ons from $1 to $3 per room (excl. tax).
- Score
- 4.0/5
- Price
- from $50/mo excl. tax
- Best for
- B&Bs, small inns
- Limit
- options billed per room
WebRezPro: a per-unit price and a clean exit clause
North AmericaWhy move to WebRezPro. The Canadian vendor prints its price: $10 per unit per month, with a $100 monthly minimum. Bigger properties move to flat tiers: $150 for 15 to 24 units, $250 for 25 to 49, $500 for 50 to 74, $750 for 75 to 99, $1,000 for 100 to 149. There are no system setup fees. The contract is annual, but you can end it with 30 days' written notice and no penalty, a clause worth more than a discount when you're leaving a vendor you didn't like.
Who it's for. Independent hotels, motels, inns and lodges, especially in the US and Canada, that want a cloud PMS with a known price.
Who it isn't for. A 5-room B&B: the $100 minimum equals 10 units at $10, so you pay for rooms you don't have.
Its limit. The tiers jump: going from 49 to 50 units takes you from $250 to $500 a month. Check where your room count lands before you sign.
How to migrate from Cloudbeds. Ask what data import is included, since setup fees are zero but import work may be scoped separately. Send your Cloudbeds .xlsx export of future reservations before the kickoff call.
What it costs. $10 per unit per month, minimum $100/mo (1 to 14 units); $150 (15 to 24); $250 (25 to 49); $500 (50 to 74); $750 (75 to 99); $1,000 (100 to 149).
- Score
- 3.9/5
- Price
- $10/unit, $100 minimum
- Best for
- independents in North America
- Limit
- tier jump at 50 units
RoomRaccoon: four published plans, a clear channel count
Clear tiersWhy move to RoomRaccoon. The Dutch vendor publishes its grid, and every plan says how many channels it connects. Entry is €130 a month billed yearly (€156 monthly) with 2 users and 3 channels; Essential €167 with 5 channels; Premium €246 with unlimited channels; Pro €345. You know in advance which tier fits you.
Who it's for. Hotels of roughly 15 to 60 rooms that sell on several platforms and want PMS, channel manager and booking engine in one place.
Who it isn't for. A five-room B&B: €130 a month is a lot for that volume. And anyone who wants to try it alone: there's no free trial, only a demo.
Its limit. Transaction fees and card terminal rental come on top, and onboarding is billed separately. With 3 channels on Entry, a hotel on Booking.com, Expedia, Airbnb and its own site quickly needs Essential. Prices are in euros, even on the English site.
How to migrate from Cloudbeds. Count your active channels before the demo: that sets your plan. Get the onboarding price in writing, with what it covers (future reservations imported or not).
What it costs. Entry from €130/mo billed yearly (€156 monthly); Essential €167; Premium €246; Pro €345 (billed yearly), transaction fees extra.
- Score
- 3.8/5
- Price
- from €130/mo billed yearly
- Best for
- 15 to 60 rooms, many channels
- Limit
- no trial, paid onboarding
Mews: a broader platform for a growing hotel
Growing hotelsWhy move to Mews. Mews targets hotels that have outgrown a simple tool and want a broader platform, with payments built into the subscription. The Pro plan includes the channel manager and booking engine. It also connects to Zapier: see our Mews and Zapier automations.
Who it's for. Hotels of 25 rooms and up, small groups, and teams who found Cloudbeds short on reporting.
Who it isn't for. Anyone leaving Cloudbeds because of the quote: Mews publishes no amount either. Its page says pricing is per room and based on a 10-room property, without showing a figure.
Its limit. On quote, and payment processing is charged separately from the subscription. Reviews also mention slow support and tasks that take many clicks: the same complaint as Cloudbeds, on a richer tool.
How to migrate from Cloudbeds. Ask sales three things: the cost of importing future reservations, the setup timeline, and card processing fees. Compare a full year against your Cloudbeds bill, add-ons included.
What it costs. Custom quote, priced per room (Core, Pro, Enterprise); payment fees extra.
- Score
- 3.8/5
- Price
- custom quote, per room
- Best for
- 25 rooms and up
- Limit
- no published price
Apaleo: the open PMS for larger hotels with a tech team
Open, API-firstWhy move to Apaleo. The German vendor shows one simple price, €8 per room per month, and states plainly: no setup, license, maintenance or integration fees. Its API (the interface other software uses to read and write in the PMS) is open at no extra cost. You pick each piece from its app store, starting with the channel manager. We also show how to connect Apaleo to Make.
Who it's for. Hotels with 50 rooms or more, groups and brands with a developer or an integration partner.
Who it isn't for. A small hotel: the €400 monthly minimum equals 50 rooms (400 ÷ 8). Below that, you pay for rooms you don't have.
Its limit. No in-house channel manager: you choose one in its store and pay for it separately. Every piece you add is one more contract.
How to migrate from Cloudbeds. Pick your channel manager first and connect it before you switch Cloudbeds off. A free trial is offered with no length stated: use it to load a week of real bookings.
What it costs. €8 per room per month, €400/mo minimum; Apaleo Pay from 0.6%.
- Score
- 3.6/5
- Price
- €8/room, €400 minimum
- Best for
- 50+ rooms
- Limit
- channel manager sold separately
The 6 Cloudbeds alternatives side by side
Our default pick: Sirvoy or eviivo under 15 rooms, WebRezPro for an independent North American property, Mews or Apaleo above 50 rooms. For distribution alone, see our hotel channel manager comparison.
| Entry price | Channel manager and migration | |
|---|---|---|
| CloudbedsStarting point | Custom quote on every plan (Flex, One, Experience, Enterprise) | Included from One; reservation import billed when you join |
| Sirvoy4.0/5 | €0 for 1 room; Starter from €11; Pro from €41/mo | Pro only; migration is on you |
| eviivo4.0/5 | Single Property from $50; Multi-Property from $125 (excl. tax) | Included; add-ons $1 to $3 per room |
| WebRezPro3.9/5 | $10/unit/mo, $100 minimum; tiers from $150 | No setup fees; 30 days' notice to exit |
| RoomRaccoon3.8/5 | Entry from €130/mo billed yearly (€156 monthly) | 3 channels on Entry, unlimited on Premium; paid onboarding |
| Mews3.8/5 | Custom quote, per room | Included in Pro; payments billed separately |
| Apaleo3.6/5 | €8/room/mo, €400 minimum | Add one from its store; no setup fees |
Entry prices read on vendor pages in 2026, subject to change. Always price your real room count and your real channels.
Switching from Cloudbeds in nine steps
Allow three to four weeks: one to clean up, one to configure and import, one or two running both systems. Order matters, because each step protects something: your future bookings, your guests' cards, your Booking.com ranking, your cash flow.
Read your contract and renewal date
Week 0Open the Cloudbeds billing portal and note your end date, notice period and open invoices. Cancellation goes through a form, then a team member contacts you within 72 business hours; with an active package you email the billing team. Future invoices pause until it's confirmed, past-due ones stay owed. Build the rest of the plan from that date.
- Time
- 30 minutes
- Trap
- past-due invoices still owed
Clean up Cloudbeds first
Week 1Remove duplicates and test bookings, and close open folios (each stay's account). Whatever is messy in Cloudbeds will be messy in the new system too, and much slower to fix after import.
- Time
- 1 to 3 days
- Payoff
- a clean import
Export everything before you request cancellation
Week 1Access ends when the cancellation is processed, and third-party connections are switched off. Before that, download all reservations, past and future, from the Reservations page (an .xlsx file, one property at a time; for several properties, use the Insights reports). Add your financial reports in PDF or Excel. Still unsure? Suspend the account instead of cancelling: your data comes back when you reactivate.
- Time
- half a day
- Risk if skipped
- history lost
Set up the new PMS to match
Week 2Rebuild room types, rate plans, taxes and cancellation policies. Keep one rule: one room type in the PMS equals one room type on every OTA (online travel agency). Make a dummy booking and check the total to the cent, taxes included.
- Time
- 2 to 5 days
- Check
- one booking to the cent
Block every future reservation
Week 2Before you connect a single channel, enter or import every future reservation into the new calendar. Skip this and the new system pushes rooms as free when they're not, and the first overbooking lands within the hour. Ask whether the vendor charges for this import: Cloudbeds charges new customers for its own, others include it.
- Rule
- the future is non-negotiable
- Risk
- overbooking
Warn guests whose card won't follow
2 weeks beforeCards stored in Cloudbeds are tokens tied to its payment gateway: they don't move. About two weeks before the switch, email guests with a future reservation guaranteed by card. For prepaid or non-refundable stays, ask for a fresh authorization in the new system.
- Lead time
- 2 weeks
- Applies to
- card-guaranteed bookings
Rebuild OTA connections one at a time
CutoverRoom mappings between your rooms and the OTA's rooms don't export: you redo them channel by channel. On Booking.com, a read-only rate plan can't be updated by a channel manager: ask your account manager to switch it to XML mode before cutover. Start with the channel that sells least. And never leave two systems pushing to the same OTA: they fight over availability.
- Order
- smallest channel first
- Trap
- read-only rate plans
Run both systems for one to two weeks
Weeks 3 and 4Cut over on a quiet weeknight, never at month-end. For one to two weeks, compare arrivals, departures and payments on both sides every evening. Keep Cloudbeds read-only to look up a booking or payment, with no channel connected to it.
- Time
- 1 to 2 weeks
- Cutover
- quiet weeknight
Cancel, then keep your proof
EndOnce the last reservation made in Cloudbeds has checked out, send the cancellation request and keep the acknowledgement. Archive your export and financial reports with your books. Check the next invoice: it shouldn't carry a subscription anymore.
- Time
- 1 hour
- Keep
- export and acknowledgement
Is your tool missing from this page? Email us: hello@hackceleration.com
What makes a Cloudbeds exit go wrong
A PMS migration rarely fails on cutover day. It fails the night two guests arrive for the same room, or the morning a prepaid booking has no valid card left. Six traps come up again and again in hotelier reviews and migration guides.
Cancelling before exporting
Access stops when the request is processed. Without your export of future reservations, you rebuild the calendar from memory and from the OTAs, and direct bookings go missing. Export, check the file, then cancel.
Connecting a channel to an empty calendar
Connecting Booking.com before blocking future reservations means selling rooms that are already taken. The new system can't protect what it can't see.
Two systems on one OTA
If Cloudbeds and the new system both push to Booking.com, each overwrites the other's availability. Disconnect Cloudbeds from a channel right before connecting the new system to it.
Forgetting stored cards
Card tokens don't follow you. A prepaid guest who arrives with no valid card in your new system means an awkward talk at the front desk, or an unguaranteed stay.
Switching in peak season or at month-end
A Saturday in July with month-end close to do is the worst moment. Pick a quiet weeknight, with someone on hand the next morning to check arrivals.
Paying two subscriptions for too long
The parallel run is for one to two weeks. Beyond that you pay twice and your team double-enters everything. Set the cancellation date in week 0, not after cutover.
- Cloudbeds renewal date and notice period noted
- Duplicates, test bookings and open folios cleaned
- Past and future reservations exported to .xlsx
- Financial reports exported to PDF or Excel
- Room types identical between PMS and OTAs
- Dummy booking correct to the cent, taxes included
- Future reservations blocked before any channel
- Card-guaranteed guests warned two weeks ahead
- Read-only Booking.com rate plans switched to XML
- Cancellation acknowledgement saved
Cloudbeds alternatives: frequently asked questions
What is the best Cloudbeds alternative for a small hotel?
Under 15 rooms, Sirvoy or eviivo, both scored 4.0/5 in our comparison: Sirvoy publishes its price from €11 a month with a 14-day trial, eviivo starts from $50 and lets you add options per room. For an independent property in North America, WebRezPro starts at $100 a month with no setup fees.
How much does Cloudbeds cost per month?
Cloudbeds publishes no price: all four plans are quote-based. The amount depends on the plan (the channel manager only starts with One), your room count and paid add-ons like revenue management or websites. Ask for an itemized quote, add-on by add-on, so you can compare it.
Does Cloudbeds have a free trial?
Its pricing page doesn't mention one. The help center does describe self-service cancellation during a trial, so ask your rep directly. If a trial matters to you, Sirvoy offers 14 days with no card, and Apaleo has a free trial with no length stated.
How do I cancel my Cloudbeds subscription?
From the billing portal, under Account, you fill in a cancellation form and a team member contacts you within 72 business hours. With an active package, you email the billing team. Past-due invoices stay owed, so export your data before you send the request.
Can I get my reservations out of Cloudbeds?
Yes, if you export before cancelling: the Reservations page produces an .xlsx file of past and future bookings, one property at a time. OTA bookings also come back through the new system's channel manager, but direct bookings have to be re-entered.
Will my guests' stored credit cards move to the new PMS?
No. Stored cards are tokens tied to the Cloudbeds payment gateway and don't transfer. Warn affected guests about two weeks before the switch, and request a new authorization for prepaid stays.
How long does it take to switch hotel PMS?
Three to four weeks in most cases: one to clean up and export, one to configure and import, one or two running both systems. It takes longer with several properties, because Cloudbeds exports reservations one property at a time.
Cloudbeds vs Little Hotelier: which is better for a B&B?
Little Hotelier is built for small properties and is praised for being easy to start, but reviews also mention billing mistakes and a hard cancellation. We couldn't read an official price on its site, so ask for a quote, as with Cloudbeds. If a published price matters, Sirvoy or eviivo are clearer.
Which Cloudbeds alternatives publish their pricing?
Sirvoy, eviivo, WebRezPro, RoomRaccoon and Apaleo all show prices on their own pages. Mews, like Cloudbeds, works on quotes. That alone tells you which ones you can budget for before a sales call.
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