Egencia alternatives: five real options, and how to leave without losing credits
Five tools with a price you can read, one per reason to leave, and a nine-step exit.
The short answer: Navan if you have up to 300 employees and want booking that costs nothing; Perk if your people travel in Europe and you want a policy engine with a visible fee; Engine if you are a US company that wants free booking with humans on the phone at no extra charge; Booking.com for Business if travel mostly means hotel nights; Trainline for Business as a rail add-on for European routes. One thing first: Amex GBT and CWT are not alternatives. They are Egencia's own parent group. We compared all five on price, policy, support and migration effort in 2026.
Our ranking is editorial: a sponsored spot is always labeled on its card, and no affiliate link ever changes a score.
Why companies leave Egencia, and why some should stay
Egencia is not a bad product. It has round-the-clock support by chat, phone and in-app messaging, more than 50 partner integrations, and a tight link with Concur Expense. Its reviews are mostly positive. Companies start looking elsewhere for six concrete reasons, and it helps to know which one is yours before you call anyone.
You can't see what it costs
Egencia publishes no price list. Its pricing page names four models (flat fee, pay as you book, subscription or custom terms) without a single amount, so the fee schedule sits in your contract. Customers who have published their own schedules show a fee on every flight, another on hotels and cars, and a higher one when an agent books for you. When the renewal lands, you have nothing public to compare it against, which is exactly why finance teams go shopping.
Changes need a person, and a person costs extra
Booking online is smooth. Changing a trip is where reviews turn sour. One reviewer put it plainly: "any changes require an operator and that's very inconvenient". Another found "charging extra for general support seems a little outdated for a worldwide travel service." If your travelers rebook often, those assisted fees add up quietly, month after month.
Slow answers when a trip goes wrong
The complaints that hurt most are about time. Reviewers describe waiting hours to find out whether a flight was actually booked, a helpdesk agent who could not rebook a ticket, and over two hours spent getting a single last-minute hotel. For a team that travels to close deals, a stuck traveler is a lost meeting.
Egencia, CWT and Amex GBT are now one house
American Express Global Business Travel bought Egencia from Expedia Group, then completed its purchase of CWT in 2025. Three names that used to compete now answer to the same owner. Some competitors pitch that as "more expensive at renewal". We can't verify that, but less competition rarely makes a price softer, and it means a quote from CWT or Amex GBT is not a second opinion.
The platform is being rebuilt around Concur
In 2026 Amex GBT launched a new version of Egencia with an AI assistant and Concur Expense at its center, and its Complete offer is a partnership with SAP Concur. Great news if you already run Concur. If you don't, you are paying for a direction that isn't yours, and a forced change of tools is the best moment to choose freely.
Hotel rates and the mobile app
Travelers report "special" hotel rates that turned out to be less attractive than booking direct, and no easy way to enter their own corporate hotel codes. Others find the mobile app thinner than the website. Small irritants, but they are the ones your travelers will raise every week.
You're leaving because… go to…
Find the line that sounds like your last complaint. Each card jumps to the full write-up below. If you run Concur Expense and are happy with it, read the last card first.
Free up to 300 employees, funded by supplier commissions.
You want a published fee and travel in EuropePerkStarter $0 a month plus 5% per booking, $2 to $30.
You are tired of paying for an agent's helpEngineFree, no agent-assist fees, 24/7 live support.
Your trips are mostly hotel nightsBooking.com for BusinessNo subscription, no booking fees.
Your people ride trains in EuropeTrainline for BusinessFree account, you only pay the tickets.
Concur runs your expenses and must staySAP ConcurKeep it for expenses, check the new tool's connector.
Egencia alternatives, one by one
Each card answers the same five questions: why you would move there, who it fits and who it doesn't, its catch, how to move over from Egencia, and what it costs. Prices are in US dollars, before tax, read on each vendor's pricing page in 2026. Scores come from our business travel software ranking. Travel Code, ITILITE and TravelBank also show up in searches for Egencia alternatives. They are not in that ranking, so they get no card here; TravelBank's pricing page, for one, shows no amounts.
Navan: free booking up to 300 employees
Best overallWhy move to Navan. It removes the line on your invoice that hurts most at Egencia: the fee per booking. Navan's Business plan is free for companies with up to 300 employees, with no cap on trips, because travel suppliers pay Navan a commission. Flights, hotels, cars, a travel policy and approvals come in the box. Among the five tools on this page it has the highest score, 4.5 out of 5.
Who it's for. A company of 20 to 300 people with no full-time travel manager, used to self-service booking, that wants the bill for the tool itself to drop to zero.
Who it isn't for. A group above 300 employees that needs negotiated airline and hotel rates from day one. Those rates, a dedicated success manager and custom implementation sit on Enterprise, which is quote only. At that size you are back to negotiating, just with a different vendor.
The catch. Navan Expense is free for the first 5 users, then $15 per user per month. If you leave Egencia and Concur Expense at the same time, run that number on your real count of people who submit receipts. Twenty submitters is $225 a month.
How to move from Egencia. Connect your HR system so traveler profiles are created for you, rebuild the policy, then send every new trip to Navan while Egencia trips run their course. Navan also connects to automation tools through Make and Zapier, handy for pushing trips into a calendar or a spreadsheet. Read our page on leaving Navan too: knowing the exit before you sign is cheap insurance.
- Our score
- 4.5/5
- Price
- Free up to 300 employees; Expense $15/user after 5
- Best for
- companies under 300 people
- Catch
- negotiated rates on Enterprise only
Perk: a published fee and strong policies, built in Europe
Best for EuropeWhy move to Perk. Perk, formerly TravelPerk and based in Barcelona, is the closest match to Egencia in scope (flights, trains, hotels, cars, policies, approvals), with one big difference: the price is on its website. Starter is $0 a month plus 5% per booking, with a minimum of $2 and a maximum of $30 per booking. Premium is $99 a month plus 3%, with up to 10 travel policies. Pro is $299 a month plus 3%, with unlimited policies; the SAP connector and open API come with Pro on the Travel and Spend offer. Support is 24/7 at no extra cost, which answers the "paying for help" complaint directly. Score: 4.3 out of 5.
Who it's for. A company with offices or customers in Europe, where rail matters, and a finance team that wants to predict the fee on each trip.
Who it isn't for. A US-only team that books few trips and wants no fee at all. Navan or Engine will cost less.
The catch. The percentage. On Starter, a $200 flight costs $10 in fees and a $1,000 trip hits the $30 cap. Starter also allows a single travel policy, so a company with different rules for managers and staff needs Premium.
How to move from Egencia. If you stay on Concur Expense, go straight for Pro on the Travel and Spend offer: that is where Perk lists the SAP connector. Load your traveler list first, then rebuild each policy before inviting travelers, since that is where Starter's one-policy limit shows up first.
- Our score
- 4.3/5
- Price
- Starter $0 + 5%/booking; Premium $99/mo + 3%; Pro $299/mo + 3%
- Best for
- teams traveling in Europe
- Catch
- one policy on Starter
Engine: free booking, and no fee when a human helps
Best free US optionWhy move to Engine. Its pricing page sums it up: "Engine is free. Not a free trial. Actually free." No membership fees, no contracts, no minimum spend, and, the point Egencia leavers care about, no agent-assist fees with 24/7 live support. It lists more than 1,000,000 properties worldwide, and its Flex option lets you cancel a reservation up until noon on the day of arrival. Score: 3.8 out of 5.
Who it's for. A US small or mid-size business whose travelers book on their own most of the time and want a person on the phone when a flight is canceled, without a charge for the call.
Who it isn't for. A company that needs approval chains, several policies by department, or a deep expense integration. Engine scores 2.8 out of 5 on policy and approvals in our ranking, against 4.7 for Navan and 4.5 for Perk.
The catch. Engine is a booking tool, not a travel and expense suite. You will still need something for receipts and reimbursements.
How to move from Egencia. There is almost nothing to migrate: no contract on the Engine side, so you can open an account, have a few travelers book their next trip there, and compare the experience before you give notice to Egencia.
- Our score
- 3.8/5
- Price
- Free, no contract, no minimum spend
- Best for
- US SMBs that want free human support
- Catch
- light policy and expense features
Booking.com for Business: hotel nights at no cost
Best for hotelsWhy move to Booking.com for Business. If your Egencia invoices are mostly hotel stays, this is the cheapest way out. Booking.com says it in plain words: "Booking.com for Business is completely free!" with no subscription, booking or pricing plan fees. Your travelers get the inventory they already use at home. Score: 3.9 out of 5.
Who it's for. A team that drives or takes the train to clients and mostly needs somewhere to sleep, booked and paid in one place.
Who it isn't for. Anyone who needs flights handled with care, multi-level approvals or negotiated corporate rates. Policy control is the weak point: it scores 2.8 out of 5 on that criterion in our ranking.
The catch. It only covers part of the job. Most companies pair it with Navan, Engine or Perk for flights rather than using it alone. If you stack free tools, set one billing address and company tax ID in each, and download every invoice once a month into a single folder, so your accountant reconciles sales tax or VAT from one place.
How to move from Egencia. Nothing to import. Write a short hotel policy (a nightly cap per city, for example), invite travelers, and let flights stay on Egencia until your contract ends or until you pick a second tool.
- Our score
- 3.9/5
- Price
- Free, no subscription or booking fees
- Best for
- hotel-heavy travel
- Catch
- weak travel policy controls
Trainline for Business: European rail, as a complement
Best for railWhy move to Trainline for Business. Opening an account is free, and the only thing you pay for is the tickets you book. There is no minimum contract term, and it sells tickets from more than 270 rail and coach carriers, in 45 countries. For a team that rides trains between European cities, it is the simplest way to stop paying a booking fee on every rail ticket. Score: 3.7 out of 5.
Who it's for. A US or UK company with a European team, or regular trips between London, Paris, Madrid and the cities in between.
Who it isn't for. Anyone looking for a full Egencia replacement. Trainline does trains and coaches, no flights, no hotels.
The catch. You end up with two tools, and two places where travel spend lives. Plan how rail tickets reach your accounting from the start.
How to move from Egencia. Open the account, add the travelers who ride most, and move rail first. Keep the rest on your main platform.
- Our score
- 3.7/5
- Price
- Free account; you pay the tickets only
- Best for
- rail in Europe
- Catch
- trains and coaches only
Egencia and the 5 alternatives at a glance
To make the fees concrete, take 40 trips a month at an average of $400. On Navan and Engine the platform fee is $0. On Perk Starter each booking pays 5%, so $20, which is $800 a month or $9,600 a year. On Perk Premium the rate drops to 3%: $480 in fees plus the $99 subscription, $579 a month. That is why the plan you pick matters more than the brand. Egencia has no public number for this line, so put your own contract's per-booking fees next to these.
| Entry price | Catch and move from Egencia | |
|---|---|---|
| EgenciaWhere you start | Quote only, terms set in your contract | Changes often go through a paid agent |
| NavanBest overall | Free up to 300 employees; Expense $15/user after 5 | Negotiated rates on Enterprise; HR sync for profiles |
| PerkBest for Europe | Starter $0 + 5% per booking ($2 to $30) | One policy on Starter; SAP connector on Pro |
| EngineBest free US option | Free, no contract | No expense module; trial it on a few trips |
| Booking.com for BusinessBest for hotels | Free | Hotels first; nothing to migrate |
| Trainline for BusinessBest for rail | Free account, tickets only | Trains and coaches only; run it beside another tool |
Prices before tax, read on vendor pricing pages in 2026 and subject to change. Egencia publishes no price.
Leave Egencia in nine steps
The order protects your money: credits and booked trips do not travel between platforms. Do the first four steps before anyone books on the new tool.
Read the contract before anything else
Week 1Egencia's terms are in your contract with Amex GBT, not on a public page. Look for three things: the end date, the notice period and any exit fee. Two- and three-year commitments are common in corporate travel, so check whether you are in year one of three before planning a switch for next quarter.
Put the notice deadline in a shared calendar with two reminders. Missing it by a week can mean another year.
- Time
- one hour
- Risk if skipped
- an automatic renewal
List and spend unused ticket credits
Before noticeUnused ticket credits from canceled flights live in each traveler's profile, with the payment methods. They are applied by the agency at the moment a new ticket is issued, which means they rarely survive a change of platform.
Ask your account manager for the full list, with expiry dates, and push travelers to use them on their next Egencia trips.
- Who
- travel admin and account manager
- Risk if skipped
- credits lost
Let booked trips finish
OverlapNever cancel a booked trip to rebook it elsewhere. Find the return date of the last trip booked in Egencia and keep access open until then, plus a margin for changes. During that overlap, new trips go to the new tool and old ones stay where they are.
- Overlap
- until the last return date
- Rule
- no cancel-and-rebook
Export reports and invoices
ArchiveDownload your travel spend reports and invoices for this fiscal year and the last one. Your accountant and auditors will want them, and so will you when you compare costs in six months.
We found no public procedure for exporting traveler profiles. Ask your account manager in writing, early.
- Keep
- reports and invoices
- Ask for
- a profile export
Rebuild traveler profiles
SetupPassport details, loyalty numbers and rail cards have to be recreated. The fastest route is an HR system sync, which Navan offers through many integrations. Then ask each traveler to check their own profile: a typo in a passport name is the one mistake that grounds someone at the gate.
- Fastest
- HR system sync
- Check
- names as on passports
Recreate the travel policy
SetupIf your policy lived in Concur, Egencia applied it automatically. The new tool won't. Write down hotel caps per city, cabin class rules, booking lead times and who approves what, then enter them by hand. On Perk Starter you get a single policy, so a split between managers and staff means Premium.
- Write down
- caps, class, approvals
- Watch
- number of policies per plan
Decide what happens to expenses
SetupTwo cases. You keep Concur Expense: check that the new booking tool can send trips and receipts into it (on Perk, that is the Pro plan). You drop Concur as well: Navan Expense replaces it, or compare the full list in our expense management ranking.
- Keep Concur
- check the connector
- Drop Concur
- pick an expense tool
Reload negotiated rates
SetupIf you negotiated rates directly with hotels or airlines, they belong to you, not to Egencia. Load them into the new tool. On Navan they sit on Enterprise. Booking.com for Business doesn't handle them, so keep a note for travelers who should book those properties direct.
- Navan
- Enterprise plan
- Booking.com
- not supported
Pilot with a small group, then open to all
Go livePick five frequent travelers, including the loudest critic. Have them book two real trips each on the new tool. Fix what they hit, write a one-page guide (where to book, who to call at night, what changed), then open access to everyone and announce the date Egencia closes.
- Pilot
- 5 travelers, 2 trips each
- Then
- one-page guide for all
Is your tool missing from this page? Email us: hello@hackceleration.com
What makes an Egencia exit go wrong
None of these is technical. They come from the way corporate travel is bought, and each one costs more than the hour it takes to avoid it.
Asking CWT or Amex GBT for a "competing" quote
Some alternatives lists still rank Amex GBT and CWT as Egencia competitors. They are the same group. A quote from them tells you nothing about the market; get one from an independent platform instead.
Comparing "free" with a percentage
Navan and Engine charge nothing per booking. Perk Starter takes 5%, between $2 and $30 per booking. Both plans charge a $2 minimum per booking, so on cheap trips Premium only adds its $99; it pays off above roughly $5,000 of bookings a month with fares above about $67. Use your own trip count, not the vendor's example.
Forgetting who pays when a human helps
Look at how often your travelers call for changes today. If it is weekly, support terms matter more than the booking fee: Perk includes 24/7 support at no extra cost and Engine charges no agent-assist fees.
Losing ticket credits
Credits are applied by the agency that holds them. Once your access closes, they are much harder to use. Spend or list them before you give notice.
Assuming low-cost airlines are covered
Coverage of low-cost carriers varies by platform and changes often. Before you sign, check the routes your team flies most, on the new tool, with real dates.
- Contract end date and notice period in the calendar
- Unused ticket credits listed with expiry dates
- Last Egencia return date known
- Reports and invoices exported
- Profile export requested in writing
- Travel policy rewritten in the new tool
- Expense flow checked end to end
- Pilot group signed off
Egencia alternatives: frequently asked questions
Who owns Egencia now?
American Express Global Business Travel (Amex GBT). It bought Egencia from Expedia Group, and Expedia Group became a shareholder of Amex GBT as part of the deal, until Long Lake bought Amex GBT and took it private in 2026. In 2025 Amex GBT also completed its purchase of CWT, so Egencia, CWT and Amex GBT now sit in the same group.
Is Egencia still part of Expedia?
No. Egencia started inside Expedia Group, which sold it to Amex GBT. Expedia took a stake in Amex GBT, not in Egencia directly, and in 2026 Long Lake bought Amex GBT and took it private. Practically, your contract, support and roadmap are all Amex GBT's.
How much does Egencia cost per booking?
Egencia publishes no price. Its pricing page lists flat fee, pay as you book, subscription or custom terms, with no amounts: what you pay depends on your contract. Customers who published their schedules show a fee on flights, another on hotels and cars, and more when an agent handles the booking. Pull your last invoices to get your real number before you compare. Then ask your account manager, in writing, for four lines: the online fee per segment, the fee when an agent books, the change fee, and any annual minimum. With those, you can price your savings line by line.
Is there a free Egencia alternative?
Yes. Navan is free for booking up to 300 employees, Engine is free with no contract and no agent-assist fees, and Booking.com for Business is free for hotels. Perk Starter has no monthly fee but takes 5% per booking.
Egencia or Navan: which is better for a mid-size company?
Under 300 employees, Navan usually wins on cost because booking is free. Egencia keeps an edge if you run Concur Expense and value its integration, or if your travelers need agent help often and you have a good support deal. Above 300 employees, both are quote-based: get two proposals.
What happens to unused ticket credits when you leave?
They stay with the bookings made through Egencia and are applied by the agency when a new ticket is issued. Ask your account manager for the full list before you give notice and use them on remaining Egencia trips.
Does Egencia integrate with Concur?
Yes, closely: bookings and receipts flow into Concur Expense, and policies set in Concur apply inside Egencia. If you leave Egencia but keep Concur, rebuild the policy in the new tool, since it will no longer be applied for you.
Is Perk the same as TravelPerk?
Yes. TravelPerk renamed itself Perk and is still based in Barcelona. Its plans are Starter, Premium and Pro. Our business travel software ranking compares it with Navan, Engine and the others on price, policy and support.
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