Infobip alternatives: where to go and how to move your SMS and WhatsApp
Five providers with public pricing, matched to your reason for leaving, plus a six-step cutover plan.
The short answer: Twilio if you send to many countries and want a public rate for each, Plivo if you want per-carrier pricing, Telnyx for the lowest base rate on US texts ($0.004), Bird if you want SMS and WhatsApp rates on one public page, Wati if WhatsApp is the main reason you're leaving. What they share: their prices are on their website, which isn't the case at Infobip. We compared their rate cards in 2026 and read Infobip customer reviews to see what actually pushes people out.
The ranking is editorial: a sponsored spot is always labeled on its card, and no affiliate link changes a score.
Why teams leave Infobip, and what it means for you
Infobip's strength is breadth: SMS, email, voice, RCS, Viber, WhatsApp and video from one pay-as-you-go account. People don't leave because a channel is missing. They leave over pricing they can't see, support that feels slow, and a platform built around enterprise deals. Here are six reasons, each checked in 2026.
You can't see the price before you sign
Infobip's SMS pricing page talks about pay-as-you-go, but shows no per-country rates. There's a calculator, per-network pricing lives inside the Portal once you have an account, and custom deals go through sales. If you need to budget 50,000 texts a month before committing, that's a wall.
Support that takes days
Review sites keep repeating the same complaint: tickets with no reply and waits of about three days. When your login texts stop arriving, three days means three days of customers locked out of your app.
Reviews that disagree sharply
Infobip sits at 1.6 out of 5 on Trustpilot (33 reviews, 91% one star), with reports of texts that never arrive and requests left unanswered. Public G2 snippets show 4.3 out of 5 across 58 reviews. Both samples are small, but the gap says your experience depends a lot on what kind of customer you are.
Built for enterprise accounts
Competitors such as Decision Telecom and Dexatel describe Infobip as heavy for small teams, and that's a vendor talking, so take it with care. What you can check: the monthly subscription for premium features shows no price, and one G2 reviewer says the portal doesn't let several people build journeys together.
A trial too narrow to judge delivery
The free trial runs 60 days with credits for up to 100 messages on a channel. You can only send to 2 verified recipients, through a shared sender (InfoSMS), and your own sender needs a paid account. After 60 days nothing goes out until you add funds. That's not enough to measure real deliverability.
WhatsApp with no rate card
Infobip bills WhatsApp per message by category (Utility, Authentication, Marketing, Service), but shows no amounts and no platform fee. You do get 1,000 free service conversations per WhatsApp Business account each month, and 72 free hours after a click-to-WhatsApp ad. Everything else shows up on the invoice.
You're leaving because… go to…
The right Infobip alternative depends on what's pushing you out. Usually one line fits. Each card links to the full profile below.
Public per-country rates, $0.0083 per US text.
You want to see the price per carrierPlivoUS texts at $0.0077, France broken down by network.
Your traffic is mostly US and cost comes firstTelnyx$0.004 per US text plus carrier fees.
You want SMS and WhatsApp rates on one pageBirdUS SMS $0.0035, WhatsApp marketing $0.005.
Your team answers customers on WhatsAppWatiShared inbox from $59 a month, billed yearly.
You want all five side by side firstThe comparison tableEntry price and migration path for each provider.
Infobip alternatives, one by one
For each provider: why switch to it, who it fits, its catch, how to move from Infobip, and what it costs. We only kept providers that publish their rates. Sinch and Vonage come up often next to Infobip, but neither shows a rate for France or Spain on its official pricing pages (a calculator or a sales call), so they stay out of this ranking: you'd be trading one quote for another. Scores come from our review pages where one exists.
Twilio: the global API with public pricing
Best for global trafficWhy switch to Twilio. It's Infobip's closest rival on the API side, with one big difference: the price for each country is public. A US text costs $0.0083 plus carrier fees, and a text to France $0.0798, alphanumeric sender included. You know your bill before you open an account.
Who it fits. Product teams that send login codes and notifications to many countries and want a rate for each one up front.
Who it doesn't. A team sending only US traffic at volume: Telnyx's base rate is about half.
The catch. The listed rate is only the start. Carrier fees stack on top in the US, and Twilio charges $0.001 for every failed message. If you're also weighing a move away from Twilio itself, our guide on switching from Twilio breaks those fees down.
How to move from Infobip. Put every send behind one function in your code, plug Twilio in next to Infobip, and move one country at a time. If you send to US numbers from a 10-digit number, start the 10DLC brand and campaign registration on day one.
Pricing. US SMS $0.0083 plus carrier fees; France $0.0798 outbound, $0.0075 inbound; $0.001 per failed message.
- US SMS
- $0.0083 + carrier fees
- France SMS
- $0.0798
- Failed message
- $0.001
- Catch
- fees stack on the base rate
Plivo: per-carrier pricing, out in the open
Best price transparencyWhy switch to Plivo. Plivo publishes what Infobip keeps inside its Portal: the price per network. US texts cost $0.0077 plus carrier fees, with a US long-code number at $0.50 a month, and for France you see every carrier, from $0.0664 (Mundio) to $0.0785 (Free), with Bouygues at $0.0724, Orange at $0.0747 and SFR at $0.0759.
Who it fits. Developers who want an API close to Twilio's, at a slightly lower rate, and who like to forecast cost from their real carrier mix.
Who it doesn't. Anyone who needs two-way SMS on a French mobile number: the $2.00 a month mobile number there doesn't receive texts.
The catch. Your average rate depends on which networks your customers use. If most of them sit on the pricier carriers, the gap with Twilio shrinks to fractions of a cent.
How to move from Infobip. Same playbook as Twilio: one send function, Plivo running in parallel, and Infobip kept as a fallback while you compare delivery rates.
Pricing. US SMS $0.0077 plus carrier fees; US long-code number $0.50 a month; France from $0.0664 to $0.0785 by carrier; French mobile number $2.00 a month, outbound only.
- US SMS
- $0.0077 + carrier fees
- France SMS
- $0.0664 to $0.0785
- Best for
- multi-country APIs
- Catch
- no inbound on French mobile numbers
Telnyx: the lowest base rate for US texts
Cheapest in the USWhy switch to Telnyx. At $0.004 per US text plus carrier fees, its base rate is about half of Twilio's. If your Infobip traffic is mostly American, that's the biggest line on your bill cut in two before fees.
Who it fits. Teams with mostly US traffic, such as appointment reminders, delivery alerts and login codes, who are comfortable working with an API.
Who it doesn't. Anyone sending mainly to Europe: Telnyx publishes a US rate only, so for other countries you're back to asking.
The catch. Carrier fees come on top of the $0.004, as they do everywhere in the US. Compare the full cost per message, not the headline rate.
How to move from Infobip. Register your 10DLC brand and campaign at Telnyx before you move any US traffic, keep Infobip live while carriers approve it, then switch your reminders first.
Pricing. US SMS $0.004 plus carrier fees.
- US SMS
- $0.004 + carrier fees
- Best for
- US traffic
- Setup
- 10DLC to register again
- Catch
- US rate only on the page
Bird: SMS and WhatsApp rates on one page
Best for SMS plus WhatsAppWhy switch to Bird. Bird (formerly MessageBird) publishes both channels for the US: $0.0035 per long-code text plus carrier fees, and $0.005 per WhatsApp marketing message plus Meta's fee. If you're leaving Infobip because WhatsApp has no rate card, that's a visible number to plan around.
Who it fits. US-focused teams that want SMS and WhatsApp with one provider and one bill.
Who it doesn't. Teams sending to France or Spain: Bird shows no public rate there and sends you to sales, which is the exact situation you're trying to escape.
The catch. Both prices come with fees on top (carrier fees for SMS, Meta's fee for WhatsApp), so the per-message cost is higher than the headline.
How to move from Infobip. Move your WhatsApp number first (Bird starts the transfer as your new provider), then route US texts through Bird one flow at a time, starting with reminders.
Pricing. US SMS $0.0035 plus carrier fees; WhatsApp marketing $0.005 plus Meta's fee.
- US SMS
- $0.0035 + carrier fees
- WhatsApp marketing
- $0.005 + Meta fee
- Best for
- SMS and WhatsApp in the US
- Catch
- Europe via sales
Wati: WhatsApp only, with plans you can read
Best for WhatsApp teamsWhy switch to Wati. If Infobip is mainly your WhatsApp provider, Wati gives you what Infobip hides: a plain subscription. Growth is $59 a month, Pro $119 and Business $279, billed yearly, with a shared inbox and no-code campaigns. We score it 3.7 out of 5 in our Wati review.
Who it fits. Sales and support teams that answer customers on WhatsApp and run a few broadcasts a month.
Who it doesn't. Teams that also need SMS: Wati is WhatsApp only, so you'd keep a second provider.
The catch. Meta's per-message charges come on top of the plan, and Growth is capped at 3 users. Pro includes 5, then every extra seat is $39 a month ($89 on Business).
How to move from Infobip. Your number belongs to your WhatsApp Business account, not to Infobip. Wati, as the new provider, starts the migration: follow the WhatsApp step in the plan below before you change anything.
Pricing. Growth $59, Pro $119, Business $279 a month billed yearly; Meta message fees extra; 3 users on Growth, 5 on Pro then $39 per user ($89 on Business).
- Our score
- 3.7 out of 5
- Price
- from $59/month, yearly
- Users
- 3 on Growth, 5 on Pro
- Catch
- WhatsApp only
The 5 alternatives next to Infobip
Here's a rough sense of scale for 10,000 US texts a month, before carrier fees: about $35 at Bird, $40 at Telnyx, $77 at Plivo and $83 at Twilio. At Infobip you can't run that math without opening an account. Each row shows what the provider covers on the left, and its entry price and migration path on the right.
| What it covers | Entry price and move from Infobip | |
|---|---|---|
| InfobipWhere you start | SMS, email, voice, RCS, Viber, WhatsApp, video | No public per-country rates; per-network prices inside the Portal |
| TwilioGlobal | SMS with a public rate for each country | $0.0083 per US text + carrier fees; one send function, country by country |
| PlivoPer carrier | SMS and numbers, priced by network | $0.0077 per US text + carrier fees, number $0.50/month; same playbook as Twilio |
| TelnyxUS volume | SMS with a published US rate | $0.004 per US text + carrier fees; 10DLC registered again |
| BirdSMS + WhatsApp | SMS and WhatsApp, US prices published | $0.0035 per US text, $0.005 per WhatsApp marketing message, fees on top |
| WatiWhatsApp | WhatsApp only, shared inbox | From $59 a month billed yearly + Meta fees; number moved by Wati |
Leaving Infobip in six steps
Order matters. A login code that doesn't arrive is a customer who can't get in. Each step protects a flow, your sender name or your WhatsApp number.
List every flow that runs through Infobip
FirstWrite down everything your account sends: login codes, order updates, reminders, marketing broadcasts, WhatsApp conversations. For each one, note the channel, destination countries, sender and monthly volume.
That list picks your provider. A US-only reminder flow and a login code sent to fifteen countries rarely have the same best home.
- Payoff
- the right provider per flow
Register your senders with the new provider
Before any sendYour sender doesn't travel with you. An alphanumeric sender ID (3 to 11 characters, usually your brand) is requested country by country, timelines depend on the country and carriers, and some countries require registration with company details and sample messages. In the US, a 10-digit number needs its 10DLC registration redone at the new provider.
Start this on day one, not on cutover day.
- Sender ID
- 3 to 11 characters
- US
- 10DLC registered again
Put all API calls behind one function
NextWhat changes between providers is the API endpoints and the authentication. If your code calls Infobip from ten places, first route every send through a single function that picks the provider by country or message type.
That's what makes the move reversible: rolling back becomes a one-line change.
- Payoff
- one-line rollback
Run both providers side by side
ThenKeep Infobip live and send a forgiving flow, such as reminders, through the new provider. Compare delivery rate and arrival time on your own traffic for a few weeks. Then move broadcasts, and login codes last.
This is our advice, not an Infobip requirement. It's the only way to judge deliverability that a 2-recipient trial can't show you.
- Order
- reminders, broadcasts, codes
Move your WhatsApp number
If you use itGood news: the number is tied to your WhatsApp Business account in your Meta Business Manager, not to Infobip. The new provider starts the migration, and a number can only sit with one provider at a time.
Get three things ready: a verified Meta business, two-step verification turned off on the number, and a way to receive a code on it. During the switch, your old provider still bills messages, and the 24-hour window of open conversations doesn't reset.
- Prerequisites
- verified Meta business, two-step off
Save your reports, then close Infobip
LastBefore you close, keep a copy of your delivery reports and send history, and ask Infobip what you can export: we found no public documentation on it. Once the WhatsApp move is confirmed, cancel with Infobip.
Don't close anything while a single flow, even a minor one, still runs through the old account.
- Rule
- close after the last flow
Is your tool missing from this page? Email us: hello@hackceleration.com
What makes an Infobip exit go wrong
The same mistakes show up in provider migration guides and in user reviews. None is hard to avoid, but each one costs lost messages or a double bill.
Finding out about registration on cutover day
Sender IDs and 10DLC campaigns are registered again at each provider, with timelines that vary by country. File them the day your project starts.
Comparing headline rates only
In the US, carrier fees sit on top of every base rate, and Twilio charges $0.001 per failed message. Price your real volume, fees included.
Judging a provider on a trial
A trial that sends to 2 recipients tells you nothing about delivery at scale. Only your own traffic, run in parallel, shows who delivers your codes best.
Leaving two-step verification on
While it's on, the WhatsApp number can't move. Turn it off before your new provider files the migration.
Moving login codes first
It's the most sensitive flow: a late code means a customer who can't log in. Move it last, once the other flows are stable.
Closing the old account too early
A closed account also cuts the flows you forgot about. Keep Infobip until the last message has moved.
Infobip alternatives: frequently asked questions
How much does Infobip charge per SMS?
Infobip doesn't publish per-country rates. Its site has a calculator, and per-network pricing only shows inside the Portal once you have an account. The providers on this page publish theirs: from $0.004 per US text at Telnyx to $0.0083 at Twilio, before carrier fees.
Does Infobip have a free trial?
Yes: 60 days for the whole account, with credits for up to 100 messages on a channel. You can only send to 2 verified recipients through a shared sender, and your own sender needs a paid account. After 60 days, nothing goes out until you add funds.
Is Twilio better than Infobip?
Twilio is better if you want to know your price before signing: every country rate is public, such as $0.0083 per US text. Infobip makes sense if you need channels like RCS, Viber or video from one account and you're fine going through sales.
What's the cheapest Infobip alternative for US SMS?
On base rates, Bird at $0.0035 and Telnyx at $0.004 per US text, both before carrier fees. Plivo comes next at $0.0077. For a wider look at texting tools, see our best business SMS tools.
Can I keep my WhatsApp number when I leave Infobip?
Yes. The number belongs to your WhatsApp Business account, not to Infobip. Your new provider starts the migration; you need a verified Meta business and two-step verification turned off on the number. Open conversations keep their 24-hour window.
How much does WhatsApp cost on Infobip?
Infobip charges per message by category (Utility, Authentication, Marketing, Service) but shows no amounts or platform fee. What's free: 1,000 service conversations per WhatsApp Business account each month, and 72 hours after a click-to-WhatsApp ad. Bird, by contrast, lists $0.005 per US marketing message plus Meta's fee.
Do I need to register my sender ID again?
Yes, at every new provider. Alphanumeric senders (3 to 11 characters) are requested per country, with timelines set by local carriers. In the US, 10DLC brand and campaign registration doesn't follow your numbers, so redo it before moving traffic.
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One tool to leave, one place to go, one cutover plan. Nothing else.