EleAPIs Zapier integrationAutomate EleAPIs with Zapier.
The EleAPIs Zapier integration ties your chatbot to the rest of your tools. It offers 2 triggers, both instant, 4 actions and 0 searches: a new contact or an incoming message starts a Zap, and Zapier can add contacts or send WhatsApp messages.
Verified Trustpilot reviews · AI, automation & growth agency
What the EleAPIs Zapier integration does for a support team
Connecting EleAPIs to Zapier lets your AI chatbot for websites and messaging talk to everything else you run. A new contact or a new incoming message can start an automation on its own, and a Zap can create contacts, update their attributes or send WhatsApp messages through EleAPIs.
Three results that pay off quickly. A welcome that never waits: New Contact Created fires the moment a lead appears, and Send Template Message greets them on WhatsApp with one of your templates. Leads from your other tools: Add a Contact pushes a phone number captured by another tool into EleAPIs. Conversations that leave a trace: New Incoming Message plus Update Contact Attributes lets you stamp a custom attribute on the contact who just wrote.
What Zapier does not do with EleAPIs: there is no search, so a Zap cannot look a contact up before acting, and nothing deletes a contact. The two send actions and the update find the person themselves, from an email, a WhatsApp number or a UUID.
The good news on timing: both triggers are instant, so EleAPIs tells Zapier as soon as something happens, even on the free plan.
If you are weighing other platforms, the EleAPIs Make integration covers the same app on Make.
Zapier vocabulary in one minute
Seven words come back on this page. Here they are once, in plain English.
- Zap
- The automation you build on Zapier: one trigger, then one or more actions that run each time the trigger event happens.
- Trigger
- The event in an app that starts the Zap. Once the Zap is on, Zapier waits for it, like a new incoming message in EleAPIs.
- Action
- What the Zap does after it starts: the step that writes, sends or moves something for you, such as a WhatsApp message.
- Task
- The unit Zapier bills: one action your Zap completes successfully. Your plan's allowance counts those and nothing else.
- Instant vs polling
- An instant trigger is reported by the app the moment it happens. A polling trigger is checked by Zapier on a timer. Both EleAPIs triggers are instant.
- Filter
- A step that lets the Zap carry on only when what arrived meets the condition you set, and stops it otherwise.
- Multi-step Zap
- Any Zap beyond one trigger and one action. A second action or a filter makes it one, and it then needs a paid plan.
What an EleAPIs Zap really costs
Short version: hearing from EleAPIs is free, every message or update you send is a task.
- Free plan100 tasks a month, unlimited Zaps
- Free plan Zap sizeOne trigger and one action
- EleAPIs triggers2, both instant
- Premium appNo
The trigger never costs a task, whatever the volume of conversations. Each action that succeeds counts once: a Zap that sends a template and then updates the contact uses two tasks per run. A failed action is not billed. EleAPIs is not a premium app, so the free plan takes it, with 100 tasks a month, unlimited Zaps and a two-step ceiling. A filter or a second action makes the Zap multi-step, which needs a paid plan. The interval grid below is for polling triggers; both EleAPIs triggers are instant and skip it.
Connect your EleAPIs account to Zapier
- 01
Open the Apps page
In Zapier, go to Apps and click + Add connection. A connection is your EleAPIs account linked once, then reused by every Zap that sends or reads through it.
- 02
Pick EleAPIs
Search for EleAPIs in the dialog, select it and click Add connection. You need an EleAPIs account already set up; Zapier does not create one along the way.
- 03
Sign in and grant access
Log in to EleAPIs in the tab that opens and allow Zapier into the account. If the bots you want to use belong to a teammate, make sure your login can reach them before you build anything.
Your first Zap: flag the customers who write in
GoalUpdate a custom attribute on the EleAPIs contact when an incoming message meets the condition you set.
- 01
Build: pick the trigger
Create a Zap, choose EleAPIs as the app and New Incoming Message as the event, then select the EleAPIs connection you just added.
- 02
Test the trigger
Run the test. Zapier brings back the three most recent incoming messages, so you build the next steps on a real conversation, not an empty template.
- 03
Add the filter
Click the plus icon, add Filter, then choose the field, the rule and the value. Use a text rule for message text; a number rule on text never passes.
- 04
Add Update Contact Attributes
Pick the action, then fill Search with the sender's email, WhatsApp number or UUID, and set the Attribute Key and the Value you want to stamp on the contact.
- 05
Test, then Publish
Test each step once and read what comes back. Then click Publish to switch it on. Because of the filter, this Zap is multi-step and needs a paid plan.
The two EleAPIs triggers
2 events start a Zap when something happens in EleAPIs, and 2 of them are instant: the app calls Zapier straight away, whatever your plan.
New Contact Created
Instant triggerIn Zapier“Triggers when a new contact or lead is created in EleAPIs.”
Starts your Zap each time a new contact or lead is created in EleAPIs, as soon as the record exists. It is the entry point for anything that should happen to a person once, at the start.
New Incoming Message
Instant triggerIn Zapier“Triggers when there is a new incoming message.”
Fires on every message a contact sends in. It is the busiest trigger of the two, since each line of a conversation counts, which makes a filter almost mandatory if the next step costs a task.
The four EleAPIs actions
EleAPIs gives you 4 actions. For each one: what it does for you, when to reach for it, and what to watch out for.
Send Session Message
ActionIn Zapier“Sends a session message.”
Sends a free-text message to a contact you identify by email, WhatsApp number or UUID.
Send Template Message
ActionIn Zapier“Send Template-Based WhatsApp Messages”
Sends one of your WhatsApp templates from the bot you choose, to the number you give it.
Update Contact Attributes
ActionIn Zapier“Updates user-specific custom attributes of a contact.”
Changes one custom attribute on an existing contact: you name the attribute key and the value to write.
Add a Contact
ActionIn Zapier“Adds a contact to your EleAPIs account.”
Creates a contact in your EleAPIs account from a name and a phone number, so the bot knows the person before they ever write.
When an EleAPIs Zap breaks
Zapier attaches no help article to EleAPIs, so these are Zapier's general rules applied to this app.
Each one is easy to fix once you have seen it. For anything stranger, the Zapier troubleshooting page is the next step.
New contacts that create new contacts
A Zap on New Contact Created that runs Add a Contact in the same account sets itself off again and again, and burns through your tasks fast.Old conversations never arrive
A Zap only reacts to contacts and messages created after you publish it. What already sits in EleAPIs stays there; moving it is a separate job.A bulk import is held back
If EleAPIs suddenly reports a huge batch of contacts, after an import or a migration, Zapier's flood protection can hold it.
Need help automating EleAPIs with Zapier?
A person reads every message.
