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KrispCall Zapier integrationAutomate KrispCall with Zapier.

The KrispCall Zapier integration gives you 5 triggers, 4 actions and 0 searches. Every trigger is instant: a call, a text, a voicemail or a new contact in KrispCall starts your Zap (the automation you build on Zapier) right away, even on the free plan.

See the 9 operations

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Overview

What the KrispCall Zapier integration actually does for a phone team

The KrispCall Zapier integration links your KrispCall workspace to the other tools you use, without code. A trigger (the event that starts the Zap) fires on a call, a text, a voicemail or a new contact, and an action (the step that writes or sends something for you) can text a number or manage your contact list.

Three results people usually want, and the operations behind them.

No missed caller left hanging. New Voicemail starts the Zap, Send SMS answers the caller from your business line. A small clinic or a plumber who is on a job all day gets the reply out while still busy.

A contact list that follows your CRM. A lead lands in your form tool or your CRM, and Add Contact creates it in KrispCall, so the next inbound call shows a name instead of a bare number. When a deal is lost or someone asks to be forgotten, Delete Contacts cleans up.

A log of every conversation, outside the phone app. Call Event, New SMS_MMS and New SMS/MMS Sent push each call and each text into a spreadsheet, a help desk or a team chat, so sales managers read the activity where they already work.

What Zapier does not do here: there is no search step, so a Zap cannot look up an existing KrispCall contact before acting. There is no action to place a call or to edit a contact either: you add, you delete, you text. Anything beyond that means another tool, or a different route. The same app also has a KrispCall Make integration page if you want to compare what each platform exposes.

Vocabulary

Zapier vocabulary in one minute

Seven words cover everything on this page. Each one is used exactly as Zapier uses it.

Zap
The automation itself: one trigger, then one or more actions that run each time the trigger event happens.
Trigger
The event in an app that starts the Zap. Once the Zap is on, Zapier sits and waits for it to happen.
Action
What the Zap does after it starts: the step that sends a text, adds a contact or deletes one for you.
Task
The unit Zapier bills: one action your Zap finishes successfully. Your plan's allowance is counted in tasks.
Polling vs instant
A polling trigger is checked by Zapier on a timer. An instant one is reported by the app the second it happens. KrispCall's are all instant.
Filter
A step that lets the Zap continue only when the incoming data meets your condition, and stops it quietly otherwise.
Search step
A step that looks up something already stored in an app so later steps can reuse it. KrispCall offers none on Zapier.
Cost

What a KrispCall Zap really costs

The trigger never costs a task, however many calls come in. Only a completed action is billed, and an action that fails is not counted.

  • TriggerFree, never counted
  • Each successful action1 task
  • Free plan100 tasks a month, two-step Zaps
  • Premium appNo

The free plan gives you 100 tasks a month and unlimited Zaps, but each Zap stops at two steps: one trigger, one action. Add a filter or a second action and it becomes a multi-step Zap, which needs a paid plan. KrispCall is not a premium app, so it works from the free plan. The polling grid below never applies here, because all five triggers are instant. A Zap that texts the caller and also adds a contact bills two tasks per run.

Connect

Connect KrispCall to Zapier in three steps

  1. 01

    Open your connections

    In your Zapier account, go to the Apps page and click + Add connection. A connection is your KrispCall account linked once, then reused by every step that uses KrispCall.

  2. 02

    Pick KrispCall

    Type KrispCall in the dialog, select it, then click Add connection. A new tab opens on the KrispCall sign-in page. You need an existing KrispCall account at this point.

  3. 03

    Sign in and grant access

    Log in to KrispCall in that tab and allow Zapier to reach your workspace. If the Zap must touch numbers or contacts you do not own yourself, make sure your account has read or write access to them.

First Zap

Your first Zap: an auto-reply to texts about opening hours

GoalWhen a customer texts your KrispCall number asking about opening hours, reply automatically with the schedule.

  1. 01

    Create the Zap and set the trigger

    Start a new Zap, pick KrispCall as the app and New SMS_MMS as the event. Then choose the KrispCall connection you just added.

  2. 02

    Test the trigger on a real text

    Click test. Zapier brings back the three most recent items from your account, so send yourself a text first and pick it to map real data.

  3. 03

    Add the filter

    Click the plus icon, choose Filter, then set the field holding the message, a text rule such as contains, and the word hours. This step makes the Zap multi-step, so a paid plan.

  4. 04

    Add Send SMS

    Pick KrispCall again with Send SMS. Put your business line as the From Number, map the sender as the To Number, and write your opening hours in the Body.

  5. 05

    Test, then publish

    Run the action test once: it really sends a text, so use your own number. Read what came back, then click Publish to switch the Zap on.

Triggers

KrispCall triggers on Zapier

5 events start a Zap when something happens in KrispCall, and 5 of them are instant: the app calls Zapier straight away, whatever your plan.

1

Call Event

Instant trigger

In Zapier“Triggers when a call related activity is created.”

Fires whenever KrispCall records an activity tied to a call, which makes it the backbone of any call log you keep outside the app. Each call becomes a row, a ticket or a message somewhere your managers actually look.

How it fires
the app tells Zapier the moment it happens, so the Zap starts right away, whatever your plan
When to use it
an inside sales team that wants every call listed in a shared spreadsheet for the pipeline review, without asking reps to type anything.
Watch out
the event covers call-related activity in general, so test it on a few real calls and add a filter if you only want some of them, keeping in mind that a filter needs a paid plan.
2

New Contact

Instant trigger

In Zapier“Triggers when a new contact is added in your workspace.”

Starts the Zap as soon as someone is added to the contacts of your KrispCall workspace, whether a teammate typed it in or another tool created it. It is the natural way to copy KrispCall contacts toward the rest of your tools.

How it fires
the app tells Zapier the moment it happens, so the Zap starts right away, whatever your plan
When to use it
a support lead who saves callers in KrispCall during the day and wants the same people to appear in the help desk or the newsletter tool.
Watch out
if another Zap adds contacts to KrispCall with Add Contact, this trigger fires on those too, so never point it back at the source that feeds it.
3

New SMS/MMS Sent

Instant trigger

In Zapier“Triggers when a new message is sent”

Reacts to the outgoing side: every message that leaves one of your KrispCall numbers starts the Zap. That gives you a record of what your team promised customers by text, kept outside the phone app.

How it fires
the app tells Zapier the moment it happens, so the Zap starts right away, whatever your plan
When to use it
a sales manager who wants every quote or follow-up text sent by reps copied into the CRM timeline of the matching deal.
Watch out
a Zap that starts here and then uses Send SMS or Send MMS creates a new outgoing message, which fires this trigger again and loops until your tasks run out.
4

New SMS_MMS

Instant trigger

In Zapier“Triggers when a new sms or mms arrives.”

Covers the incoming side: a text or a picture message that arrives on your KrispCall line starts the Zap. Customers who answer by text are no longer lost in one person's inbox.

How it fires
the app tells Zapier the moment it happens, so the Zap starts right away, whatever your plan
When to use it
an ecommerce shop where customers reply to delivery texts, and every reply needs to open a ticket in the help desk for the support team.
Watch out
each inbound message is its own event, so a customer who sends four short texts in a row starts the Zap four times and costs four tasks per action.
5

New Voicemail

Instant trigger

In Zapier“Triggers when a new voicemail is received.”

Goes off when a caller leaves a voicemail on one of your KrispCall numbers. A missed call with a message is usually the hottest lead of the day, and this trigger is how you stop it from waiting until someone checks the phone.

How it fires
the app tells Zapier the moment it happens, so the Zap starts right away, whatever your plan
When to use it
a dental practice that wants the front desk pinged in its team chat for every voicemail, plus an SMS sent back to the patient.
Watch out
pinging the team and texting the caller are two actions, so that Zap is multi-step and needs a paid plan.
Actions

KrispCall actions on Zapier

KrispCall gives you 4 actions. For each one: what it does for you, when to reach for it, and what to watch out for.

1

Add Contact

Action

In Zapier“Add a new contact in your workspace.”

Creates a contact in your KrispCall workspace from data another app sends, so the next call from that person shows up with a name.

When to use it
every lead captured by a website form lands in KrispCall before your rep calls back.
Watch out
the Contact Number is required and must carry the country code, so reformat numbers coming from forms that store local formats.
2

Delete Contacts

Action

In Zapier“Delete single or multiple contacts in your workspace.”

Removes one contact or several at once from your KrispCall workspace, identified by their phone numbers.

When to use it
someone unsubscribes or asks for their data to be erased in your CRM, and KrispCall has to follow.
Watch out
list several numbers separated by commas, each with its country code. A deletion cannot be undone from Zapier, so test on a dummy contact.
3

Send MMS

Action

In Zapier“Allows you to send a multimedia text message.”

Sends a multimedia message: text plus images or files hosted online, attached through links rather than uploads.

When to use it
a real estate agent texts a new lead the photos of the listing they asked about.
Watch out
the Medias Link field takes up to five links separated by commas, and the files together must stay under 5 mb.
4

Send SMS

Action

In Zapier“Allows you to send a text message.”

Sends a plain text message from one of your KrispCall numbers to the number you map, with the wording you write or pull from earlier steps.

When to use it
confirm an appointment booked in a scheduling tool with a short text from your main line.
Watch out
From Number, To Number and Body are all required, and both numbers need their country code.
When it breaks

When a KrispCall Zap breaks

Zapier attaches no help article to KrispCall, so the failures below come from Zapier's general limits and from the fields the actions require.

Most broken KrispCall Zaps fail on a number format or on a loop, rarely on the connection itself. If you are stuck after these four cases, the Zapier troubleshooting page walks through the diagnosis.

  • Old calls and texts never arrive

    A Zap only reacts to what happens after you publish it. Calls, voicemails and contacts that already existed are not picked up, and moving that history is a separate job.

  • The Zap texts itself in a loop

    Starting on New SMS/MMS Sent and ending on Send SMS creates a fresh outgoing text each run, which starts the Zap again and burns through your task count.

  • A number without its country code

    From Number, To Number, Contact Number: every KrispCall action asks for the country code. A local format coming from a form is the usual reason an action fails.

  • A bulk import held back

    Importing a large contact list fires New Contact for every line at once. Zapier's flood protection can hold such a sudden batch, so expect a pause, not a bug.
Need help

Need help automating KrispCall with Zapier?

A person reads every message.

FAQ

KrispCall Zapier integration: frequent questions

01Is the KrispCall Zapier integration free?
Yes, as long as you stay within the free plan. KrispCall is not a premium app, so it can be connected from a free Zapier account. That plan gives you 100 tasks a month and as many Zaps as you like, but each Zap is limited to two steps: one trigger and one action. A voicemail followed by an SMS fits. A voicemail followed by a filter and an SMS does not, because the filter turns it into a multi-step Zap, and multi-step Zaps need a paid plan. You still need your own KrispCall account on top of this.
02How many tasks does a KrispCall Zap use?
One task per action that completes successfully, and nothing for the trigger. A Zap that sends a text after each voicemail costs one task per voicemail. Add a second action, such as adding the caller as a contact, and the same voicemail costs two. Waiting for events never costs anything, and an action that fails is not counted. Watch the volume on texting triggers: a customer who sends several short messages in a row starts the Zap once per message, and every run bills its actions again.
03Does KrispCall work in real time with Zapier?
Yes. All five KrispCall triggers are instant: KrispCall tells Zapier the moment a call is logged, a text arrives or leaves, a voicemail is recorded or a contact is created. The Zap starts right away whatever your plan, so the polling intervals of the plan grid, 15 minutes on the free plan, do not apply to any of them. In the Zap editor, a Zap built on an instant trigger is marked with a lightning bolt, which is a quick way to check.
04What does it take to connect KrispCall to Zapier?
A KrispCall account and a Zapier account. In Zapier, open the Apps page, click + Add connection, search for KrispCall, then sign in to KrispCall in the tab that opens and grant access. If the Zap must touch numbers or contacts that belong to someone else in the workspace, your KrispCall user needs read or write access to them. Before building the SMS actions, have your sending line written in international format, because both numbers require the country code.
05Why does a KrispCall Send MMS action fail?
Most of the time it is the media field. The Medias Link field accepts up to five links, separated by commas, and the files they point to must stay under 5 mb in total. The files are attached through links, so they need to be reachable online rather than sitting on your computer. Both the From Number and the To Number also need their country code. Check those three points before suspecting the connection itself, and run the test on your own phone first.
06What if the KrispCall operation you need does not exist on Zapier?
Then the Zap cannot do it directly. On Zapier, KrispCall offers five triggers and four actions: add a contact, delete contacts, send an SMS and send an MMS. There is no search step, no action to update a contact and none to place a call. The usual way around is to let another tool do the missing part, for example keep the contact record up to date in your CRM and only sync additions and deletions toward KrispCall. When the gap is central to the workflow, comparing what other automation platforms expose for KrispCall is worth the time.
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