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Kommo Make integrationAutomate Kommo with Make.

Can Make keep your Kommo pipeline tidy while you sell? The Kommo Make integration gives you 27 modules: 2 instant triggers, 18 actions and 7 searches. This guide is for sales and ops teams who know Kommo but are new to Make, and it walks you to a first working scenario.

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What you can automate

What can the Kommo Make integration do for you?

The Kommo Make integration links your Kommo account to Make so that something happening in your CRM can start an automation, and so that Make can create, read, update and search leads, contacts, companies, tasks and notes for you. In Make, that automation is called a scenario: a chain of bricks, called modules, that runs without you clicking anything.

A lead that never sits without a next step. Put Watch Events at the start and pick the Kommo event that matters to you. Make hears about it through a webhook, and Create a Task drops a reminder in Kommo for the right rep. Nobody has to remember to set one by hand.

One record per company, not three. Before a web form or a spreadsheet adds someone, Search Companies and Search Contacts check what Kommo already holds. If a match comes back, Update a Contact refreshes it; if nothing comes back, Create a Contact and Link Entities build the record and tie it to its company.

Context that follows the deal. Create a Note writes what happened elsewhere, a signed quote or a support ticket, straight onto the lead, so the rep opens Kommo and sees the whole story.

Know the limits before you plan. The Make documentation for Kommo lists no prerequisites and no numeric limits, so anything the 27 modules do not cover goes through Make an API Call. Kommo can also be automated with n8n; the n8n vs Make comparison sets out how the two tools differ. For the bigger picture, read our Make review, and if you would rather hand the build over, the Make agency team can take it on.

Connect

How do you connect Kommo to Make?

  1. 01

    Add a Kommo module

    In your scenario, click the +, type Kommo in the search box and pick any module. Make then asks for a connection, meaning your Kommo account linked to Make once. Click Create a connection.

  2. 02

    Name it and authorize

    Give the connection a name if you like, something that tells you which Kommo account it opens. Then follow what Kommo shows you: either an authorization page where you approve Make, or a key that you copy from Kommo and paste into Make.

  3. 03

    Save and reuse

    Click Save. The connection now appears in the module, and Make can list the Kommo objects it is allowed to read. Every other Kommo module in any of your scenarios can pick this same connection from the dropdown.

First scenario

Your first scenario with Kommo

GoalWhen the Kommo event you choose happens, Make creates a follow-up task in Kommo.

  1. 01

    Create the scenario

    Open the Scenarios page, create a new scenario and click the big + in the middle of the canvas. That circle becomes the first module, the one that starts everything.

  2. 02

    Add Watch Events

    Search for Kommo, pick Watch Events and choose your connection. This is an instant trigger: Kommo calls Make through a webhook as soon as the event happens, shown by the lightning badge.

  3. 03

    Pick the event

    Select the event you care about from the list Make offers. Choose one that has nothing to do with tasks, otherwise the task this scenario creates could fire the trigger again and start a loop.

  4. 04

    Add Create a Task

    Click the + on the right of the trigger, add Kommo Create a Task and reuse the same connection. Fill the task text by mapping what the trigger received, so each task says which record it is about.

  5. 05

    Test with Run once

    Click Run once, then trigger the event in Kommo. Each module shows a small bubble; open it to read the bundle it received, one item passed from a module to the next. Check the new task in Kommo.

  6. 06

    Switch it on

    When the test looks right, switch the scenario on. From then on, every matching event in Kommo produces a task, and each module run counts as one operation on your Make plan.

Triggers

What can start a Kommo scenario?

2 modules start a scenario when something happens in Kommo. A scheduled trigger is checked by Make on the scenario's schedule; an instant one is called by Kommo as soon as it happens.

Kommo1Watch Events

Watch Events

Instant trigger

In MakeTriggers when a new selected event is occured.

Watch Events starts your scenario the moment the Kommo event you selected takes place, so the rest of the chain works on fresh data instead of waiting for someone to export anything.

How it fires
instant, Kommo calls Make through a webhook as soon as it happens.
When to use it
when a change in your CRM should set off work somewhere else, such as a message to the team or a task for the owner.
Watch out
Make shows two modules with this description. Open both and compare the events each one offers before you build on either.
Kommo2Watch Events (version 2)

Watch Events (version 2)

Instant trigger

In MakeTriggers when a new selected event is occured.

This second Watch Events module also launches a scenario when a chosen Kommo event occurs, and Make lists it next to the first one with the same short description. Keeping both in mind lets you pick the version whose event list matches your need.

How it fires
instant, Kommo calls Make through a webhook as soon as it happens.
When to use it
when the event you want is offered here and not in the first module, or when you start a brand new scenario and want to compare.
Watch out
the directory does not explain what separates the two versions, so test with Run once before you switch the scenario on.
Modules

Every Kommo module, explained simply

Kommo gives you 25 modules. For each one: what it does for you, when to reach for it, and what to watch out for.

Kommo1

Create a Company

Action

In MakeCreates a new company.

Adds a new company to Kommo from data that arrives in the scenario, so accounts exist in your CRM without anyone typing them in. The result is a company record you can later tie to contacts and leads.

When to use it
after a signup form or an order names a business that Kommo does not know yet.
Watch out
run Search Companies first, or every new form entry creates a duplicate account.
Kommo2

Create a Contact

Action

In MakeCreates a new contact.

Turns a person coming from another app into a Kommo contact, ready for your sales team to call or email. You map the details from the previous module and Kommo stores them as a new record.

When to use it
when a webinar registration or a newsletter signup should land in the CRM.
Watch out
Kommo will not guess that the person already exists, so place Search Contacts before this module.
Kommo3

Create a Lead

Action

In MakeCreates a new lead.

Opens a new lead in Kommo, which puts a potential deal in front of your sales team without manual entry. It is the module that turns an inquiry from elsewhere into something your pipeline tracks.

When to use it
when a quote request, a chat conversation or an ad form signals buying interest.
Watch out
a lead on its own tells little; follow it with Link Entities to attach the contact who asked.
Kommo4

Create a Note

Action

In MakeCreates a new note.

Writes a note in Kommo, so the context gathered in another tool appears right where your reps look before they call. Think of it as a message left on the record for whoever opens it next.

When to use it
when an invoice is paid, a contract is signed or a support ticket closes and the account owner should know.
Watch out
map a short, readable text; a raw dump of every field is hard to scan in the CRM.
Kommo5

Create a Task

Action

In MakeCreates a new task.

Puts a to-do in Kommo for a teammate, so the follow-up is booked the instant something happens instead of relying on memory. The rep sees it in their task list like any task they created themselves.

When to use it
right after a new lead appears or a deal moves, to make sure someone calls back.
Watch out
if the trigger watches task events, this module can restart the scenario; pick another event.
Kommo6

Get a Company

Action

In MakeRetrieves a specific company.

Fetches one specific Kommo company so later modules can use its details, for example to fill an invoice or a message. You need to know which company you want; this module does not search.

When to use it
when an earlier module already gives you the company reference, like a trigger or a linked lead.
Watch out
if all you have is a name, reach for Search Companies instead, since this module expects a precise record.
Kommo7

Get a Contact

Action

In MakeRetrieves a specific contact.

Reads a single contact from Kommo and hands its details to the next module, which saves you from copying a phone number or an email address by hand. It works on one known person, not a list.

When to use it
after Watch Events, when the event points to a contact and you need the full record to personalize a message.
Watch out
an empty result usually means the reference you mapped is wrong; check the bundle after Run once.
Kommo8

Get a Lead

Action

In MakeRetrieves a specific lead.

Pulls the full picture of one lead out of Kommo, so a later step can decide what to do based on it. That turns a bare reference into data you can map anywhere in the scenario.

When to use it
when a trigger only tells you that something changed on a lead and you need the lead itself before acting.
Watch out
each run of this module is one operation, so avoid reading the same lead twice in a single scenario.
Kommo9

Get a Product

Action

In MakeRetrieves a specific product by a list ID.

Retrieves one product from your Kommo catalog, which lets you reuse its details in a quote, a message or another app. Make asks for the list ID the product belongs to, then the product you want.

When to use it
when a lead or an order refers to a product and you need its information for the next module.
Watch out
without the right list ID the module cannot find the product, so note which list you use.
Kommo10

Get a Task

Action

In MakeRetrieves a specific task.

Loads one Kommo task and exposes its details to the rest of the scenario, handy when you need to report on work that was promised to a client. It reads; it changes nothing.

When to use it
when an event mentions a task and you want to copy it into a project tool or a team chat.
Watch out
if you plan to edit the task afterward, Update a Task does the change; this module only fetches.
Kommo11

Link Entities

Action

In MakeCreates single or multiple links between entities.

Connects Kommo records to each other, one link or several at once, so a contact, a company and a lead stop floating on their own. Your team then sees who belongs to which deal without cross-checking.

When to use it
right after Create a Contact and Create a Lead, to attach the new person to the new deal.
Watch out
both records must already exist, so put this module after the ones that create or find them.
Kommo12

Make an API Call

Action

In MakePerforms an arbitrary authorized API call.

Reaches any endpoint of the Kommo API from your scenario, reusing the connection you already made. This is the escape hatch when none of the ready-made Kommo modules does exactly what you need.

When to use it
when you need an object or an operation that the ready-made Kommo modules do not offer.
Watch out
you build the request yourself, so start with one simple call and read the returned bundle after Run once.
Kommo13

Unlink Entities

Action

In MakeDeletes single or multiple links between entities.

Removes links between Kommo records, one or several in a single run, so a contact no longer shows up on a deal it has left. It cleans the relationships without deleting the records themselves.

When to use it
when someone changes company or a deal is handed to another buyer and the old tie is misleading.
Watch out
a removed link does not come back on its own, so try the module on a test record before running it on live data.
Kommo14

Update a Company

Action

In MakeUpdates a specific company.

Changes the details of an existing Kommo company, so an account stays accurate when information moves in another tool. You point it at one company and map only the values that should change.

When to use it
when your billing tool or an enrichment step returns fresher company data.
Watch out
the module needs to know which company to edit; pair it with Search Companies when you only have a name.
Kommo15

Update a Contact

Action

In MakeUpdates a specific contact.

Refreshes a Kommo contact with new data, which keeps phone numbers and emails right without a rep chasing them. It edits the person you target and leaves everyone else alone.

When to use it
when a customer edits their profile in your shop or a form resubmits newer details.
Watch out
if Search Contacts returns several matches, each one becomes a bundle and each gets updated, so filter first.
Kommo16

Update a Lead

Action

In MakeUpdates a specific lead.

Edits an existing lead in Kommo so the deal reflects what just happened outside the CRM. Your pipeline stays truthful without someone reopening every card by hand.

When to use it
when a payment clears, a contract comes back signed or a meeting is booked in another app.
Watch out
map the lead reference carefully; an update on the wrong lead is harder to spot than a missing one.
Kommo17

Update a Note

Action

In MakeUpdates a specific note.

Rewrites a note that already sits in Kommo, useful when the status you logged earlier has moved on. Readers of the record then see the current version rather than a stack of outdated comments.

When to use it
when a scenario posted a status note and a later event, like a delivery, changes that status.
Watch out
you need the note to find it again; keep its reference from Create a Note or use Search Notes.
Kommo18

Update a Task

Action

In MakeUpdates a specific task.

Modifies a Kommo task that exists already, so a reminder follows the real state of the work. Instead of creating a fresh task each time, you adjust the one your rep is watching.

When to use it
when the client answers in another tool and the pending task should reflect it.
Watch out
Search Tasks before this module can return several tasks, and each one goes through the update.
Kommo19

Search Companies

Search

In MakeSearches for companies or lists them all.

Looks up companies in Kommo, or lists all of them, and sends each match to the next module as its own bundle. It answers the question “do we already have this account?” before you act.

When to use it
ahead of Create a Company, to avoid duplicates, or ahead of Update a Company, to find the right one.
Watch out
zero, one or many results are all possible; a filter after it keeps the flow predictable.
Kommo20

Search Contacts

Search

In MakeSearches for contacts or lists them all.

Finds contacts in Kommo, or returns the whole list, so your scenario can tell a known person from a newcomer. Each match travels on as a separate bundle to the modules that follow.

When to use it
whenever a form or an import brings in a person, before deciding between Create a Contact and Update a Contact.
Watch out
listing everything without a query can spend many operations downstream, one per contact.
Kommo21

Search Customers

Search

In MakeSearches for customers or lists them all.

Searches the customers stored in Kommo, or lists them all, which is where you go when you care about people who already buy from you rather than prospects. Every result becomes one bundle.

When to use it
when a renewal campaign or a loyalty message should only reach existing customers.
Watch out
Search Customers and Search Contacts are two separate modules, so run each once and see which one returns the records you expect.
Kommo22

Search Leads

Search

In MakeSearches for leads or lists them all.

Returns the Kommo leads that match your query, or all of them, so you can act on a slice of your pipeline in one scenario. Each lead continues on its own to the next module.

When to use it
when an outside event, like a paid invoice, has to find the deal it belongs to before Update a Lead.
Watch out
a broad query can return a long list; every lead then costs an operation in each later module.
Kommo23

Search Notes

Search

In MakeSearches for notes or lists them all.

Gathers notes from Kommo, filtered or all at once, to reuse what your team wrote in a report, a document or another app. It surfaces context that would otherwise stay buried in the CRM.

When to use it
when you want to find the note a previous scenario left, then change it with Update a Note.
Watch out
an empty result is normal when nothing matches; add a filter so the next module does not run on nothing.
Kommo24

Search Products

Search

In MakeSearches for products or lists them all by a list ID.

Lists the products of one Kommo catalog list, or searches inside it, so a scenario can reuse your products without you exporting the catalog. Make asks for the list ID first.

When to use it
when you sync Kommo products with an online shop or a quoting tool.
Watch out
the search runs inside a single list; products stored in another list need another run with that ID.
Kommo25

Search Tasks

Search

In MakeSearches for tasks or lists them all.

Pulls tasks out of Kommo, matching a query or not, so you can see and act on the follow-ups your team has open. Each task becomes a separate bundle for the steps that come after.

When to use it
when a closed deal should find its remaining tasks and pass them to Update a Task.
Watch out
with no query the module can return every task, and each one then runs through the rest of the scenario.
Need help

Need help automating Kommo with Make?

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FAQ

Kommo and Make: common questions

01Is the Kommo Make integration free?
Yes, Kommo is a standard app in Make, so you can use it on the Free plan. That plan comes with limits: 2 active scenarios, at least 15 minutes between two scheduled runs, 5 minutes of execution per run, files up to 5 MB and 512 MB of data transfer. Paid plans (Core, Pro, Teams and Enterprise) lift the interval to 1 minute, remove the cap on active scenarios and allow 40 minutes of execution. Usage is counted in operations, one per module run on one bundle.
02What do you need to connect Kommo to Make?
A Kommo account and a Make account are enough; the Make documentation for Kommo lists no other prerequisite. Add any Kommo module, click Create a connection, optionally give it a name, then either approve Make on the Kommo authorization page or paste the key Kommo provides, and click Save. That single connection is then reused by every Kommo module in your scenarios, so you only do this setup once per Kommo account.
03Does the Kommo trigger in Make fire in real time?
Yes, both Kommo triggers are instant. Watch Events and Watch Events (version 2) are called by Kommo through a webhook as soon as the selected event happens, instead of Make checking on a schedule. You spot them by the lightning badge on the module in the editor. The every 15 minutes default applies to scheduled triggers, which Kommo does not have in Make. Test with Run once and trigger the event in Kommo to watch the bundle arrive.
04What if the Kommo module you need is missing in Make?
Use Make an API Call. It is one of the 27 Kommo modules and lets you call any endpoint of the Kommo API with the same connection as the other modules, which covers objects or operations that the 18 actions and 7 searches do not handle. You build the request yourself, so start small and check the result with Run once. The Make documentation for Kommo lists no numeric limits, so none is known to work around here.
05Make or n8n for Kommo?
It depends on what you need to cover. In Make, Kommo comes with 27 modules, including 2 instant triggers, 7 searches and Make an API Call for anything missing, and a guided editor where you test with Run once. n8n often has a node for the same app, so check whether it exposes the Kommo events and records your process relies on. Compare the two on that coverage for your own case; our n8n vs Make comparison goes through the differences point by point.