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Botsify Zapier integrationAutomate Botsify with Zapier.

The Botsify Zapier integration gives you 6 triggers and 2 actions, with no search step. Every trigger is checked on a timer, so the plan you are on decides how fast a lead or a help request reaches your Zap. Here is what each one does.

See the 8 operations

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Overview

What the Botsify Zapier integration actually does

Botsify lets you build chatbots for a website or a Facebook page without writing code, so the bot answers common questions before a person has to. The Zapier integration watches what happens in those conversations (leads, forms, help requests, new subscribers) and lets a Zap teach the bot a new answer or message its Facebook audience.

Start with timing, because it shapes everything else. All six triggers are polling triggers: Zapier goes to Botsify at a set interval and picks up what is new. On the free plan that is every 15 minutes, so a help request can wait that long before the Zap moves. If minutes matter, the plan grid below is the lever.

Three results come up most. Leads that reach your team: New Lead and Form Submitted hand over what the bot collected. A bot that learns: Create Story adds a question and the answer the bot should give. A message to everyone at once: Send Broadcast writes to all the users of the bot on Facebook.

What Zapier does not do for Botsify: there is no search step, so a Zap cannot look up a user or a past conversation by value. No action edits or deletes a story, and the broadcast goes to all Facebook users of the bot, not to one person. The Botsify Make integration covers the same app on Make.

Vocabulary

Zapier vocabulary in one minute

Eight words carry the page. Each one is explained once, here, then used without a reminder.

Zap
The automation you build on Zapier: one trigger, then one or more actions that run each time the trigger event happens.
Trigger
The Botsify event that starts the Zap, like a form sent through the bot. Once the Zap is on, Zapier waits for it.
Action
What the Zap does after it starts: here, the step that adds a story to the bot or sends a broadcast.
Task
The unit Zapier bills: one action that completes successfully. Your plan's allowance is a count of those.
Polling trigger
A trigger Zapier checks on a timer, asking the app for new items and keeping what it has not seen. All six here.
Instant trigger
A trigger the app reports itself, the moment the event happens. Botsify has none, so every Zap waits for a check.
Filter
A step that lets the Zap go on only when what arrived meets your condition, and stops it otherwise.
Multi-step Zap
Any Zap beyond one trigger and one action. A filter or a second action makes one, and it then needs a paid plan.
Cost

What it really costs you

Botsify is not a premium app, so it runs from the free plan. Zapier bills in tasks, and only completed actions are counted.

  • Free plan100 tasks a month
  • Free plan ZapsTwo steps: one trigger, one action
  • Botsify triggersAll polling
  • Premium appNo

The trigger never costs a task, and neither do Zapier's checks on Botsify, however often they happen. Each action that succeeds counts once, so a Zap with two actions uses two tasks per run. A failed action is not counted. The free plan gives you 100 tasks a month and unlimited Zaps, limited to two steps and checked every 15 minutes. Add a filter, for example to keep only one form, and you need a paid plan, which also checks more often.

Connect

Connect your Botsify account to Zapier

  1. 01

    Open the Apps page

    In your Zapier account, go to Apps and click + Add connection. A connection is your Botsify account linked once, then reused by every step that touches Botsify.

  2. 02

    Find Botsify

    Type Botsify in the search box of the dialog, select it, then click Add connection. You need an existing Botsify account, with access to any bot you do not own yourself.

  3. 03

    Sign in and grant access

    Sign in to Botsify in the tab that opens and grant Zapier access to the account. Every Botsify step in your Zaps can then reuse that same single connection.

First Zap

Your first Zap: turn an internal Q&A form into bot answers

GoalYour team fills a Botsify form with a question and the answer to give; when the entry meets your condition, Zapier adds it to the bot as a story.

  1. 01

    Build: pick the trigger

    Create a Zap, choose Botsify, then Form Submitted. Select the form your support team uses to propose new answers. The form selection is required.

  2. 02

    Test the trigger

    Run the test. Zapier brings back the three most recent items of the connected account, so you map the next steps on a real submission rather than an empty sample.

  3. 03

    Add the filter

    Add a Filter from the plus icon: the field to check, the rule, the value. A text rule for text, or the filter never passes. This makes the Zap multi-step, on a paid plan.

  4. 04

    Add Create Story, then publish

    Add Botsify, Create Story, and map the user query and the bot response, both required. Test the step, read what came back, then Publish.

Triggers

Botsify triggers on Zapier

6 events start a Zap when something happens in Botsify. Zapier checks for them at the interval your plan allows.

1

Botsify Human Help

Polling trigger

In Zapier“Triggers when a person talking to Bot needs Human Help.”

Picks up the moments when someone talking to your bot needs a real person. It is the trigger that tells you where the bot falls short, and who is waiting.

How it fires
Zapier goes and looks at regular intervals, and how often depends on your plan: every 15 minutes on the free one
When to use it
an online store hands each help request to its support desk so an agent picks it up.
Watch out
on the free plan the visitor may wait up to the next check before your Zap moves, which feels long in a chat.
2

A New Subscriber From Facebook

Polling trigger

In Zapier“Triggers when there is a new user started talking to your Facebook Bot.”

Fires when a new user starts talking to your Facebook bot. Each first conversation becomes a contact you can pass on, rather than a name lost in the inbox.

How it fires
Zapier goes and looks at regular intervals, and how often depends on your plan: every 15 minutes on the free one
When to use it
a fitness studio adds every new Messenger contact to its mailing list.
Watch out
it only covers the Facebook bot; website visitors come through New Lead instead.
3

Form Submitted

Polling trigger

In Zapier“Triggers when a user submits form.”

Runs when a user completes a form inside the bot. You choose which form, so one Zap can follow the booking form while another handles a quote request.

How it fires
Zapier goes and looks at regular intervals, and how often depends on your plan: every 15 minutes on the free one
When to use it
a dental clinic sends each appointment form from the bot to the front desk.
Watch out
the form selection is required, and a Zap follows one form; a second form needs its own Zap.
4

Get User Conversations

Polling trigger

In Zapier“Fetch all user conversations using the provided user id.”

Follows the conversations of one given bot user, identified by the user ID you provide. It suits the case where a single account matters, rather than the whole audience.

How it fires
Zapier goes and looks at regular intervals, and how often depends on your plan: every 15 minutes on the free one
When to use it
a product manager follows the test account used to rehearse a new bot flow.
Watch out
the Bot User ID is required, so you need that ID in hand before setting the trigger.
5

New Lead

Polling trigger

In Zapier“Triggers when any when any website bot would collect a lead from user.”

Triggers when any of your website bots collects a lead from a visitor. It is the bridge between the chat window on your site and wherever your sales follow-up lives.

How it fires
Zapier goes and looks at regular intervals, and how often depends on your plan: every 15 minutes on the free one
When to use it
a SaaS startup routes leads from its pricing page bot to the sales team's pipeline.
Watch out
it covers all website bots of the account, so add a filter if only one bot should feed the Zap.
6

User Attribute Added

Polling trigger

In Zapier“Triggers when any when any user attribute is added.”

Fires when an attribute is added to a user, a piece of data attached to that user's profile. It catches the moment the bot learns something new about someone.

How it fires
Zapier goes and looks at regular intervals, and how often depends on your plan: every 15 minutes on the free one
When to use it
a travel agency logs the destination a visitor gave the bot in its customer file.
Watch out
each new attribute starts the Zap, so one chatty user can trigger several runs, each billed per action.
Actions

Botsify actions on Zapier

Botsify gives you 2 actions. For each one: what it does for you, when to reach for it, and what to watch out for.

1

Create Story

Action

In Zapier“Creates a new story.”

Adds a story to the bot: a user query and the response the bot should give. Both fields are required, and together they teach the bot one new exchange.

When to use it
feeding the bot the answers your support team writes in a shared document.
2

Send Broadcast

Action

In Zapier“Send Broadcast message to Bot's Facebook Users.”

Sends one message to every Facebook user of the bot. The Message field is required and holds the text everyone will receive.

When to use it
announcing a change of opening hours to all the people who already wrote to your page.
Watch out
it reaches the whole audience each time it runs, so a busy trigger in front means repeated messages.
When it breaks

When a Botsify Zap breaks

Zapier attaches no help article to Botsify and the source lists no limit specific to the app. What breaks is what breaks on any Zap.

  • Past leads never come through

    A Zap only reacts to what happens after you switch it on. Leads, forms and subscribers collected before stay out; moving that backlog is a separate job.

  • A broadcast sent over and over

    Put Send Broadcast behind a trigger that fires often and every run messages your whole Facebook audience again. Pick a rare trigger, and add a filter.

  • A surge of conversations held back

    A campaign that brings many new subscribers at once makes a trigger return a huge batch. Zapier's flood protection can hold that batch back.

  • The same lead will not run twice

    On a polling trigger, Zapier remembers what it has already seen. A lead it has already picked up once does not start the Zap a second time.
Need help

Need help automating Botsify with Zapier?

A person reads every message.

FAQ

Botsify Zapier integration: questions

01Is the Botsify Zapier integration free?
Yes. Botsify is not a premium app, so it works on the free Zapier plan. That plan gives you 100 tasks a month and unlimited Zaps, but each Zap stays at two steps: one trigger and one action. As soon as you add a filter, for example to keep only one of your website bots, or a second action, the Zap becomes multi-step and needs a paid plan. A simple Zap such as Botsify Human Help to a message in your team chat stays free within the monthly allowance.
02How many tasks does a Botsify Zap use?
One task per action that succeeds, nothing for the trigger. Zapier's checks on Botsify cost nothing either, however often they run. A Zap from Form Submitted to Create Story costs one task per form. Watch User Attribute Added: each new attribute starts the Zap, so one conversation can mean several runs. An action that fails is not counted. Estimate the events you expect in a month, multiply by the number of actions, and compare with your allowance.
03Is Botsify on Zapier real time?
No. All six Botsify triggers are polling triggers: Zapier goes to Botsify at a set interval and picks up what is new. That interval depends on your plan: every 15 minutes on Free, 2 on Professional, 1 on Team and Enterprise. On paid plans you can also run a check by hand from the editor. If a help request must reach someone within minutes, the free plan will feel slow, and a paid plan is the lever.
04What do you need to connect Botsify to Zapier?
A Botsify account, plus access to any bot you do not own but want the Zap to touch. In Zapier, open Apps, click + Add connection, search for Botsify, then click Add connection. Sign in to Botsify in the tab that opens and grant Zapier access. That connection is then reused by every Botsify step in your Zaps, so you set it up once per account and pick it from the list in each step afterwards.
05Why does Get User Conversations return nothing?
Most often because the Bot User ID is missing or wrong. The field is required and the trigger only follows the conversations of that one user. Check the ID in Botsify, paste it into the trigger, and run the test again. Keep in mind it is a polling trigger: a conversation that happened before the Zap was switched on is not picked up, and a new one appears only after the next check of your plan.
06What if the Botsify operation you need is not there?
Then the integration does not do it today. There is no search step, so a Zap cannot find a user or a past conversation by value, no action edits or deletes a story, and Send Broadcast cannot target a single person. The workable route is to start from a trigger that already carries the user or the conversation, then act on it. If that is not enough, a Zapier agency can tell you whether another route covers the gap.
07Zapier, Make or n8n for Botsify?
It depends on your criteria, not on a ranking. On Zapier, Botsify gives you six polling triggers and two actions, billed per successful action, in an editor built for quick setups. The useful criteria are whether these eight operations cover your case, whether a check every 15 minutes on the free plan is fast enough for your help requests, and which tool your team already uses. This page says nothing about how Make or n8n handle Botsify: check their own operation lists before you choose.
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