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Infinity Zapier integrationAutomate Infinity with Zapier.

The Infinity Zapier integration offers 6 triggers, 5 actions and 4 searches to move items, folders, comments and files in and out of your boards. Three triggers are instant, three are checked on a timer, and the app runs on the free plan.

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Overview

What the Infinity Zapier integration can do for your boards

Infinity is a project management tool where you shape boards, folders and items to fit how you work. The integration connects it to Zapier: something that happens in a board can start an automation, and five actions write back into Infinity, from a new item to an uploaded file.

Three outcomes are worth building first. Work that files itself: Create a New Item drops a card into the right workspace, board and folder from whatever started the Zap. A board that stays current: Update an Existing Item edits a card you already have, based on its ID. A trail on every card: Create a New Comment writes a note on an item, and File Upload sends a file from a URL into a workspace.

Speed depends on the trigger. Item Created, Item Updated and Comment Created are instant. New Board, New Folder and New Member are polled, so on the free plan they can lag by up to 15 minutes. Build on an instant one whenever the timing matters to the team.

What Zapier does not do here: no action deletes or moves an item, and no trigger watches files. Most actions and searches want a workspace, usually a board, and often a folder picked by hand. Before you commit, read our Zapier review; the Infinity Make integration covers the same app on Make.

Vocabulary

Zapier terms you will meet on this page

A handful of Zapier words, each explained once. After that, the page uses them as is.

Zap
An automation built in Zapier: one trigger, then one or more actions that run every time that event happens.
Trigger
The event that starts a Zap, like a new item on a board. Once the Zap is switched on, Zapier waits for it.
Action
The step that does the work after the trigger: it creates, updates or uploads something in an app for you.
Task
What Zapier bills: one action that completes successfully. Your plan's limit is a number of tasks.
Instant trigger
A trigger the app reports itself, the moment the event happens. Nothing waits for a timer, whatever your plan.
Polling trigger
A trigger Zapier checks on a timer, asking the app for new items. How often depends on your plan.
Filter
A step that lets the Zap continue only when the incoming data meets your condition, and stops it otherwise.
Search step
A step that finds something that already exists, so later steps can reuse what it found, such as a board or a member.
Cost

What an Infinity Zap costs you

Infinity is not a premium app, so it works on Zapier's free plan. That plan gives you 100 tasks a month and unlimited Zaps, capped at two steps each.

  • TriggerFree, never counted
  • Each successful action1 task
  • Free plan100 tasks a month, 2 steps per Zap
  • Premium appNo

The trigger is free, and Zapier checking your boards costs nothing however often it looks. Each action that succeeds is one task: create an item and comment on it, and that run costs two. A failed action is not counted. Add a filter or a search, and the Zap turns multi-step, which needs a paid plan. For the three polling triggers, the check interval depends on your plan, as the grid below shows; the three instant ones ignore it.

Connect

Connect Infinity to Zapier in three steps

  1. 01

    Go to your connections

    In Zapier, open Apps and click + Add connection. A connection is your Infinity account linked once to Zapier, then reused by every step that works with Infinity.

  2. 02

    Find Infinity

    Search for Infinity by name in the dialog, select it, and click Add connection. This starts the sign-in, which you finish in the next step, in the new tab.

  3. 03

    Sign in and grant access

    Log in to Infinity in the tab that opens and allow Zapier in. You need an account on Infinity, plus read or write access on any workspace or board you do not own and want the Zap to touch.

First Zap

Your first Zap: comment on items that change

GoalWhen an item is updated and matches your rule, Infinity gets a comment on that item, so the team sees what moved.

  1. 01

    Build: pick the trigger

    Create a Zap, choose Infinity and the Item Updated event, then select your connection. It is instant, so the Zap reacts straight away.

  2. 02

    Test the trigger

    Run the test. Zapier brings back the three most recent items from your account. Pick a real one: its values are what you will map below.

  3. 03

    Add a filter

    Click the plus icon and choose Filter. Set the field to look at, the rule and the value. Match the rule type to the data, text for text and numbers for numbers.

  4. 04

    Add the comment

    Add Infinity with Create a New Comment. Pick the workspace and board, map the item from the trigger, and write the comment text, all four required.

  5. 05

    Test, then Publish

    Test the action and check the comment on the card. Then click Publish to switch it on. With a filter, this Zap needs a paid plan.

Triggers

Infinity triggers

6 events start a Zap when something happens in Infinity, and 3 of them are instant: the app calls Zapier straight away, whatever your plan.

1

New Board

Polling trigger

In Zapier“Triggers when a new Board is created or you are added to a board.”

Picks up a board as soon as it is created, and also when someone adds you to an existing one. Zapier highlights it on the app page.

How it fires
Zapier goes and looks at regular intervals, and how often depends on your plan: every 15 minutes on the free one.
When to use it
a marketing agency that opens a board per client and wants a starter folder set up each time.
Watch out
being invited to a board counts too, so a filter helps if you only want boards you built.
2

Comment Created

Instant trigger

In Zapier“Triggers when a new comment is created.”

Runs each time someone writes a comment on an item. Conversations inside cards become events you can act on, rather than notes nobody reads.

How it fires
the app tells Zapier the moment it happens, so the Zap starts right away, whatever your plan.
When to use it
a product team that wants each comment on a bug card echoed where the developers already look.
Watch out
a Zap that answers with Create a New Comment on the same board will set itself off again.
3

New Folder

Polling trigger

In Zapier“Triggers when a new Folder is created.”

Fires when a folder appears inside a board. Folders often mark a new project phase or a new client, which makes this a clean signal for setup work.

How it fires
Zapier goes and looks at regular intervals, and how often depends on your plan: every 15 minutes on the free one.
When to use it
a video studio that opens a folder per shoot and wants a checklist item created inside it.
Watch out
folders made before the Zap was published will not come through.
4

Item Created

Instant trigger

In Zapier“Triggers when a new item is created.”

Starts the Zap the instant a new item lands on a board. Items are the cards of Infinity, so this event follows the actual work, not the structure around it.

How it fires
the app tells Zapier the moment it happens, so the Zap starts right away, whatever your plan.
When to use it
a support desk that logs each new request as an item and wants it acknowledged with a first comment.
Watch out
a Zap that creates items on the board it watches loops on itself.
5

Item Updated

Instant trigger

In Zapier“Triggers when an item is being updated.”

Reacts while an item is being changed on a board. It is the one to follow progress rather than arrivals.

How it fires
the app tells Zapier the moment it happens, so the Zap starts right away, whatever your plan.
When to use it
a content team that wants a note on the card each time a draft changes hands.
Watch out
pair it with Update an Existing Item on the same board and every edit fires the Zap again; add a filter.
6

New Member

Polling trigger

In Zapier“Triggers when a new Member is created”

Notices a member newly created in your workspace. Use it as the cue for everything that should happen when a person joins the team on Infinity.

How it fires
Zapier goes and looks at regular intervals, and how often depends on your plan: every 15 minutes on the free one.
When to use it
an operations lead who wants an onboarding item opened for every new colleague.
Watch out
people who were already members before you published the Zap are not picked up.
Actions

Infinity actions

Infinity gives you 5 actions. For each one: what it does for you, when to reach for it, and what to watch out for.

1

File Upload

Action

In Zapier“Uploads a file from URL or file upload to the workspace given.”

Sends a file into a workspace, either from a URL or from a file an earlier step passed along. Handy when documents arrive elsewhere.

When to use it
storing a signed document in the client's workspace.
Watch out
both the workspace and the file are required.
2

Create a New Comment

Action

In Zapier“Creates a new comment on a specific item.”

Writes a comment on a specific item, so the card carries what happened outside Infinity. Zapier highlights it.

When to use it
leaving a trace on a card when a related step runs elsewhere.
Watch out
it needs the workspace, the board, the item and the text, all four.
3

Create a New Item

Action

In Zapier“Creates a new item in a specific workspace, board and folder.”

Adds a card to a board, placed in the workspace, board and folder you choose. Zapier highlights this action, and it is how outside events become work in Infinity.

When to use it
turning each incoming request into a card.
Watch out
all three locations are required, folder included.
4

Create a New Folder

Action

In Zapier“Creates a new folder in a specific workspace, board, and optionally as a child of another folder.”

Opens a folder in a board, optionally nested under another folder. Good for building the same structure each time a project starts.

When to use it
giving each new client a folder on the agency board.
Watch out
the folder name is required, so map one or type it.
5

Update an Existing Item

Action

In Zapier“Updates an existing item in a specific workspace, board and folder, based on the item ID.”

Changes a card you already have, found by its ID within its workspace, board and folder. Nothing new is created.

When to use it
moving a card's details forward once another step finishes.
Watch out
without the item ID you will often need Find an Item first.
Searches

Infinity searches

4 search steps look for data that already exists in Infinity, so a later step can use it.

A search step looks up something already in Infinity and passes it on. You will find the four searches at the bottom of the action-event list, under SEARCH. Each one adds a step, so the Zap becomes multi-step. Three settings shape what happens when the result is not clean.

1

Find a Board

Search

In Zapier“Find a board in one of your workspaces”

Looks for a board across one of your workspaces and hands it to the next steps. Only the workspace is required.

When to use it
when a Zap must drop an item into a board it does not know in advance.
Watch out
with several matches, the default keeps only the first.
2

Find a Folder

Search

In Zapier“Find a folder in one of your boards”

Finds a folder inside a board, so a later step can file something in the right place. It needs the workspace and the board.

When to use it
right before Create a New Item, to pick the folder on the fly.
Watch out
no folder found stops the Zap by default.
3

Find an Item

Search

In Zapier“Find an item in one of your boards or their folders”

Tracks down a card in a board or in its folders and returns it, ID included, for the steps after. Workspace, board and folder are all required.

When to use it
fetching the item before Update an Existing Item.
Watch out
a wrong folder means no result.
4

Find a Member

Search

In Zapier“Find a member of one of your workspaces”

Pulls a member of a workspace from their name, or just part of it. Both the workspace and the name are required.

When to use it
naming the right colleague on a card from a name typed elsewhere.
Watch out
a partial name can match several people.

The three settings every search exposes

  1. Successful if no search results are found?
    By default, a search that finds nothing stops the Zap and skips the steps that relied on it. Turn it on and the Zap goes on without the result.
  2. Create X if it doesn't exist yet?
    This box turns a search into find-or-create. Infinity offers no such variant, so it does not appear on these four searches.
  3. If multiple search results are found?
    Keep the first match (the default), stop the Zap, or pass every match on together.
When it breaks

When an Infinity Zap breaks

Zapier links no help article to Infinity and records no limit of its own for it. The failures below are the general ones, as they show up on boards.

  • A board that triggers itself

    A Zap that creates or updates items on the board its own trigger watches sets itself off again and again, and burns through your task count fast.

  • Your existing items never arrive

    A Zap only reacts to what happens after you publish it. Items, folders and boards that already existed stay out; moving them is a separate job.

  • A big import held back

    Bringing in a whole project at once can return a huge batch on a trigger. Zapier's flood protection may hold those runs instead of firing them all.

  • New boards show up late

    New Board, New Folder and New Member are polled. On the free plan Zapier checks every 15 minutes, so a short wait is normal, not a fault.
Need help

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FAQ

Infinity Zapier integration: common questions

01Is the Infinity Zapier integration free?
Yes. Infinity is not a premium app, so it runs on Zapier's free plan. You get 100 tasks a month and as many Zaps as you like, but each Zap is limited to two steps: one trigger and one action. Item Created followed by Create a New Comment fits. As soon as you add a filter, a search such as Find an Item, or a second action, the Zap becomes multi-step and requires a paid plan.
02How many tasks does an Infinity Zap use?
One per action that succeeds, and zero for the trigger. A Zap that comments on every new item uses one task per item. If it also uploads a file, that is two tasks per run. Zapier checking for new boards, folders or members is free however often it happens, and an action that fails is not counted. Busy boards with lots of Item Updated events can add up, so estimate a month of edits first.
03Is the Infinity integration real time?
Partly. Item Created, Item Updated and Comment Created are instant: Infinity tells Zapier the moment they happen, on every plan. New Board, New Folder and New Member are polling triggers: Zapier checks every 15 minutes on the free plan, every 2 minutes on Professional, and every minute on Team and Enterprise. On paid plans you can also run a check by hand from the editor. Build on an instant trigger when speed matters.
04What does it take to connect Infinity to Zapier?
An Infinity account, plus read or write access on any workspace or board you do not own and want the Zap to use. In Zapier, open Apps, click + Add connection, search for Infinity and click Add connection, then sign in on the tab that opens and grant access. The connection is saved once and reused by every step. Make sure that account can see the workspaces, boards and folders your actions will need.
05Why can't the Zap find a folder or an item?
Check the required locations first: one is probably missing or out of reach. Create a New Item, Update an Existing Item and Find an Item all ask for a workspace, a board and a folder. If the connected account cannot see one of them, or the board has no folder yet, the step has nothing to work with. A search that comes back empty also stops the Zap by default, unless you switch on the setting that lets it continue.
06What if the Infinity operation you want is not there?
Then Zapier cannot do it with this integration as it stands. You get 6 triggers, 5 actions and 4 searches: no action deletes or moves an item, and no trigger watches uploaded files. The fix is to handle that step in Infinity itself or in another tool, then let one of the existing triggers, such as Item Updated, pick up the change. Avoid workarounds where a Zap edits the board its own trigger watches.
07Zapier, Make or n8n for Infinity?
Compare them on criteria, not on a ranking. On Zapier you get three instant triggers and the app works on the free plan, which suits a two-step flow such as a comment on each new item. On Make or n8n, check which Infinity operations each one offers and how a run is counted, knowing that a filter or a search already pushes an Infinity Zap onto a paid Zapier plan. Choose where your exact event and action exist.
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